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HP 1x1x16 IP Console Switch User Guide - Page 115

Why Can Remote HP IP Console Switch Users Not Access Servers Attached to a Cascaded HP KVM Server Console Switch?

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Frequently Asked Questions 115 Why Can Remote HP IP Console Switch Users Not Access Servers Attached to a Cascaded HP KVM Server Console Switch? In order for remote HP IP Console Switch users to access servers attached to a cascaded HP KVM Server Console Switch, the HP KVM Server Console Switch must be in Free Mode or have the screen saver enabled. To enable Free Mode on the HP KVM Server Console Switch, press the Print Scrn key, the Alt + 0 keys, or click Disconnect in the Main dialog box. No server is selected, and the status flag displays Free. (This situation only applies to the 0 on the keyboard, not the keypad.)

Section	Page
HP IP Console Switch User Guide	1
Notice	2
Contents	3
Component Identification	7
Components	7
Installing the HP IP Console Switch	9
Overview	9
Installation Checklist	9
Kit Contents	9
Required Items Not Included	10
Optional Items	10
Required Tools	10
Rack Mounting the HP IP Console Switch	10
Performing a Side-Mount Type A Installation	11
Performing a Side-Mount Type B Installation	13
Performing a Standard-Mount Installation	14
Performing a Cantilever-Mount Type A Installation	16
Performing a Cantilever-Mount Type B Installation	17
Installing the Expansion Module	21
Overview	21
Installation Checklist	21
Kit Contents	21
Installing the Expansion Module Hardware	21
Performing a Side-Mount Installation	22
Performing a Rail-Mount Installation	23
Performing a Velcro-Mount Installation	24
Configuring the Expansion Module	24
Installing a PS/2 or USB Interface Adapter	25
Overview	25
Configuring the Interface Adapter	25
Installing a Serial Interface Adapter	27
Overview	27
Installing the Serial Interface Adapter	28
Optimal Performance Settings	29
Serial Interface Adapter Modes	29
History Mode	30
Using History Mode	30
Configuration Mode	31
Communication Parameters	31
Function Keys	32
Using Configuration Mode	33
Serial Interface Adapter Macros	33
Serial Interface Adapter Pinouts	34
Attaching the Power Supply to the Rack Using Velcro	34
Cascading Console Switches	37
Compatible Console Switch Models	37
Compaq Server Console Switch	37
HP KVM Server Console Switch	38
Cascading a Compaq Server Console Switch with an HP IP Console Switch	39
Example of a Compaq Server Console Switch Cascade Configuration	40
Cascading an HP KVM Server Console Switch with an HP IP Console Switch	41
Example of an HP IP Console Switch Cascade Configuration	43
Local Port Operation	45
Overview	45
Accessing the Main Dialog Box	45
Viewing and Selecting Ports and Servers	46
Viewing the Port Column	46
Viewing the Server Status Column	48
Selecting Servers	49
Soft Switching	50
Configuring Servers for Soft Switching	50
Soft Switching to a Server	50
Soft Switching to a Previous Server	50
Using Basic OSD Navigation Keys	51
Configuring the Setup Dialog Box	52
Accessing the Setup Dialog Box	52
Managing Routine Tasks for Servers	53
Changing the Display Behavior	53
Accessing the Menu Dialog Box	54
Selecting the Display Order of Servers	54
Setting a Screen Delay Time	55
Controlling the Status Flag	55
Accessing the Flag Dialog Box	56
Displaying the Status Flag	56
Broadcasting to Servers	57
Broadcasting Keystrokes	57
Broadcasting Mouse Movements	57
Accessing the Broadcast Dialog Box	57
Broadcasting Selected Servers	58
Activating the Broadcast Dialog Box	59
Setting Up a Scan Pattern	59
Accessing the Scan Dialog Box	59
Adding Servers to the Scan List	60
Removing Servers from the Scan List	60
Activating Scan Mode	61
Deactivating Scan Mode	61
Setting Local Console Switch Security	61
Accessing the Security Dialog Box	62
Changing the Password	62
Setting Password Protection	62
Logging On to the HP IP Console Switch	63
Removing the Password Protection	63
Exiting Screen Saver Mode	64
Deactivating the Screen Saver	64
Activating Screen Saver Mode without Password Protection	64
Preemption Mode	65
Accessing Preempt Dialog Box	66
Assigning a Preempt Timeout	66
Changing the USB Keyboard Language	68
Accessing the Keyboard Dialog Box	68
Selecting the Keyboard Language	69
Assigning Device Types	69
Accessing the Devices Dialog Box	69
Modifying Device Types	70
Assigning Names to Servers	72
Assigning Server Names	73
Accessing the Names Dialog Box	73
Managing Server Tasks Using the OSD	74
Accessing the Commands Dialog Box	75
Viewing and Disconnecting User Connections	75
Viewing Current User Connections	76
Disconnecting a User	76
Running System Diagnostics	77
Activating Run Diagnostics	79
Resetting the PS/2 Device	81
Displaying Version Information	82
Accessing the Version Dialog Box	82
Resetting the PS/2 Interface Adapter	86
Upgrading the Interface Adapter Firmware	87
Loading the Interface Adapter Firmware Individually	87
Upgrading the Interface Adapter Firmware Simultaneously	88
Network Settings	91
Setting Up A Network	91
Establishing LAN Connections	91
Configuring the HP IP Console Switch Hardware	91
Configuring Minicom	93
Mouse Drivers	94
Upgrading the Firmware Using TFTP	95
Overview	95
Enabling TFTP for Windows Operating Systems	95
Enabling TFTP for Linux Operating Systems	95
Verifying TFTP for Linux Operating Systems	96
Upgrading the HP IP Console Switch Firmware	97
Upgrading the HP IP Console Switch Firmware	97
Upgrading the HP IP Console Switch Firmware through the IP Console Viewer	99
Troubleshooting	101
When a Serial Interface Adapter Stops Responding	101
When the Activity Light Indicator is Not On	102
When the Cable Connections Are Not Correct	102
When the Cascaded Console Switch Configurations Are Not Correct	102
When the Console Switch Does Not Have the Correct Firmware	103
When the Console Switch is Not Working Properly	103
When the Console Switch Hangs After Being Rebooted	103
When the Console Switch Serial Port Password is Lost	104
When the Expansion Module is Not Being Recognized by a Compaq Server Console Switch	104
When the Local OSD Console Switch Password is Lost	104
When the Local User Cannot View the OSD Copyright Notice	104
When the Local User Cannot View the OSD Flag	105
When the Mouse and Keyboard Lose Functionality After the Reset PS/2 Button is Pressed While Operating a UNIX Based Platform	105
When the Mouse Does Not Align	105
When the OSD Goes Blank after a Mouse and Keyboard Have Been Reset Message Appears	105
When the OSD is Distorted or Not Readable	106
When the OSD is Inaccessible	106
When RILOE and iLO are not Working Correctly with the HP IP Console Switch	106
When the Run Diagnostics Test Fails	106
When the Screen Saver Does Not Turn On	106
When the Servers Are Still Listed Although They Have Been Disconnected	106
When the System Does Not Recognize the Cascaded Console Switches	107
When the Video Displays All Green or Red	107
Connection Length Table	107
Frequently Asked Questions	109
Are the Expansion Module Ports Hot-Pluggable?	109
Are the Interface Adapters Hot-Pluggable?	109
Are the Keyboard, Monitor, and Mouse Connections on the Console Switch Hot-Pluggable?	110
Are the Server Connections on the Console Switch Hot-Pluggable?	110
Can the Console Switch Be Mounted in a Round-Hole Rack?	110
Can the Console Switch Be Side-Mounted in a Round-Hole Rack?	110
Do You Have to Power Down a Server to Replace an Interface Adapter?	110
Has the Customer Verified the Firmware Version?	110
Does the Customer Have the Correct Configurations?	111
How Do I Access the Main Dialog Box?	111
How Do I Cascade Console Switches?	112
How Do I Change the Keyboard Language?	112
How Do I Know Which Port My Cascaded Console Switch is Connected To?	113
How Do I Locally Connect a Cascaded Console Switch?	113
How Do I Look at My Console Switch Firmware Version?	113
How Do I Look at My Interface Adapter Firmware Version?	113
How Do I Turn the Screen Saver Off?	113
How Do I Use the Run Diagnostics Feature?	114
Is the Console Switch Operational?	114
What are the Minimum and Maximum Cable Lengths?	114
What Kind of CAT5 Cables Are Supported?	114
Why Can Remote HP IP Console Switch Users Not Access Servers Attached to a Cascaded HP KVM Server Console Switch?	115
Regulatory Compliance Notices	117
Regulatory Compliance Identification Numbers	117
Federal Communications Commission Notice	118
FCC Rating Label	118
Class A Equipment	118
Class B Equipment	119
Declaration of Conformity for Products Marked with the FCC Logo, United States Only	119
Modifications	120
Cables	120
Canadian Notice (Avis Canadien)	120
European Union Notice	121
Japanese Notice	121
BSMI Notice	122
Korean Notices	122
Acronyms and Abbreviations	123