HP 316095-B21 FW 08.01.00 McDATA EFCM Basic User Manual (620-000240-000, Novem - Page 171

Accessing System Files 7 Accessing System Files The System Files page enables you to access the dump file and the data collection file. If the operational firmware detects a critical error, the product automatically copies the contents of dynamic random access memory (DRAM) to a dump area in FLASH memory on the Control Processor (CTP) card. The CTP dump file contains this maintenance information. The CTP dump file will usually be requested by service personnel to aid in troubleshooting. The process for retrieving the file is documented under Retrieve the Dump File on page 7-9. The data collection file contains information about the current state of the product. This information is collected when you perform the procedure described under Create the Data Collection File on page 7-10. Retrieve the Dump File Use the following procedure to retrieve the dump file: 1. Select Maintenance > System Files from the navigation panel. The System Files page displays (Figure 7-6). Figure 7-6 System Files Page 2. If no dump file is available, the message The dump files cannot be accessed at this time displays. If a dump file is available, right-click the link and select the Save As option. 3. When you have accessed the Save As dialog box (Figure 7-7 on page 7-10), select All Files from the Save as type: field. When naming the file, add a .dmp extension to the filename. Performing Product Maintenance 7-9