HP 3380 Service Manual - Page 191
Table 6-2. Critical error messages continued, CCD Scanner Error - firmware upgrade
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Table 6-2. Critical error messages (continued) Control panel message Event log Description error message Recommended action 52 Scanner Error None The product has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Make sure that the flat, flexible cables (FFCs) are properly connected on the formatter and on the laser/scanner. Try connecting the product to a different power source or surge protector. If the error persists, replace the laser scanner assembly. 57 Fan Error Turn off then on none The product has experienced a problem with its internal fan. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Check the fan cable connectors. If the error persists, replace the fan. 79 Error Turn off then on None The product has experienced an internal firmware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, upgrade the firmware. See Updating or recovering the firmware code. ADF door is open None The ADF lid is open or a sensor is malfunctioning. Make sure the ADF lid is closed. Make sure that the ADF is completely seated. If necessary, remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Try another power source. If the sensor is not functioning, replace the ADF. CCD Scanner Error None The scanner assembly experienced an internal error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Try another power source. If the error persists, replace the scanner assembly. ENWW Control-panel messages 175