HP 3380 Service Manual - Page 218
Solving scanner (copier) paper-feed problems, Long s stop feeding through the ADF.
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Solving scanner (copier) paper-feed problems Long pages stop feeding through the ADF. Cause Solution The document is too long. The maximum document length is 381 mm (15 inches). If the document is too long, copy segments of it and scan each copy. The paper delivery sensor is damaged. Check the paper delivery sensor to make sure it is not jammed. If the sensor cannot be corrected, replace it. Scanned items are crooked. Cause Solution The media input tray guides are not set correctly, are broken, or are missing. Be sure to center the paper with the media input tray guides. Verify that the guides are not adjusted too tightly or too loosely against the paper. Check for broken or missing guides and replace as necessary. Pages refeed into the ADF. Cause The media is damaged. Solution Make sure that the media is not folded or torn, and that it meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. 202 Chapter 6 Troubleshooting ENWW