HP 3380 Service Manual - Page 192

Table 6-2. Critical error messages (continued) Control panel message Event log Description error message Recommended action Scanner Bulb Failure None The scanner assembly experienced an error in scanner bulb functionality. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Try another power source. If the error persists, lift the cover to see if the scanner bulb is illuminating. If it is not illuminating, replace the scanner assembly. If the bulb is illuminating, the scan module might be too far to the right to find the calibration strip during startup. Use the following procedure to move the scan module so it begins the startup cycle farther to the left: 1. Cycle the power and watch the movement of the scan module. The scan module will move to the left and the bulb will turn on. When it does, cycle the power. 2. Repeat the first step until the scan module is about 3 cm (about 1 inch) from the right edge of the scan glass. 3. Turn on power by using the power switch. If the error persists, replace the scanner assembly. 176 Chapter 6 Troubleshooting ENWW