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HP 410 HP Digital Copier printer 410 - (English) Printing Guide - Page 33

troubleshooting help, hpdigitalcopier troubleshooting tips, communication problems - printer problems

UPC - 844844844303

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troubleshooting help 4 This chapter provides tips for solving problems and improving the quality of your copying. If you cannot find your problem here, refer to the Troubleshooting chapter in the HP Digital Copier Printer 410 Reference Guide. hp digital copier troubleshooting tips communication problems The following tips can help you diagnose communication problems between your HP Digital Copier Printer and your PC: • Check the cable. You must use a high-speed (12 Mbps) USB cable. Verify that the cable does not exceed three meters in length and that the PC is USB ready. • Check the connection. Verify that the cable is securely connected to your HP Digital Copier Printer and directly connected to a USB port on your PC. After the cable is connected properly, turn your HP Digital Copier Printer off and then on again. create a self-test report for diagnostic troubleshooting The self-test report provides detailed information concerning the status of the print cartridges, including status information and ink levels. Print a self-test report when you: • Encounter print quality problems • Want to view information about print cartridges • Want to see the printer serial number • Plan to call HP Services and Support (if possible) to print a self-test report from your front-panel: 1 Make sure you have paper loaded. 2 Press the Menu button. 3 Press 2, and then 2. 4 Press Enter. Check the color bars for streaks or missing colors. Make sure cyan, magenta, yellow, violet, green, and red print. If colors are missing or streaked, you need to clean or replace the print cartridges. printing problems paper jams Paper can jam in the paper tray or back of the unit when printing. 29

Section	Page
set up printing	5
about this guide	5
install your hp digital copier printer software	5
before you install the software	5
install on Windows 98, 98SE, Me, or 2000	6
install on Windows XP	7
add a printer	8
uninstall and reinstall software	9
open the printer properties dialog box	9
open the toolbox	10
load paper and envelopes	11
load paper	11
recommended papers	12
papers to avoid when printing	13
load envelopes	14
load postcards or hagaki cards	14
load photo paper	15
tips for loading other types of paper	15
set the paper type and size	16
use printing features	17
make the hp digital copier printer the default printer	17
change print settings	17
use the quality tab	19
increase print speed or quality	19
print using hp digital photography	20
select paper type	20
print using high resolution	22
restore factory defaults	22
use the layout tab	22
select paper size	23
print borderless photos	23
scale a document’s size	23
change the page orientation	24
reverse an image for iron-on transfers	24
rotate a document to print envelopes	24
set the number of copies	25
print the last page first	25
restore factory defaults	25
use the features tab	25
print on both sides of the page	25
print multiple pages on a single sheet	26
print a poster	26
preview your document before printing	27
use the advanced features	28
restore factory defaults	29
use the color tab	29
print in grayscale	29
restore factory defaults	30
use the hp toolbox	30
use the device services tab	30
use the configuration tab	31
stop a print job	32
cancel from the front-panel	32
cancel from the computer	32
troubleshooting help	33
hpdigitalcopier troubleshooting tips	33
communication problems	33
create a self-test report for diagnostic troubleshooting	33
printing problems	33
paper jams	33
hp digital copier printer is not responding	35
nothing happens when I try to print	35
the last page of my document did not print	35
paper does not get picked up from the print tray	36
meaningless characters print	36
ink is not filling the text or graphics completely	36
printout is faded or colors are dull	36
printout has horizontal streaks	37
colors are bleeding into each other	37
printout is fuzzy or blurry	37
text edges are jagged	37
margins are not printing as expected	38
text or graphics are cut off at the edge of the paper	38
a blank page came out while printing	38
printout is slanted or skewed	39
envelopes are not printing correctly	39
problems printing banners	39
drop-down menus are empty	39
hpdigitalcopier printer error messages	40
communication test failed	40
firmware revision mismatch	40
hp digital copier printer not found	40
out of paper	40
paper size error	40
technical information	41
paper specifications	41
print specifications	42
print margin specifications	43
physical specifications	44
power specifications	44
environmental specifications	44
additional specifications	44