HP 6100 EMULEX EZPilot EVA Version 2.0 User Manual (5697-6961, July 2007) - Page 54

Troubleshooting, Introduction, EZPilot Manager Cannot See Other HBAs or Hosts

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Troubleshooting Introduction There are several circumstances in which your system may operate in an unexpected manner. This chapter provides information regarding these situations. If you have problems during or after installation, contact your supplier. EZPilot Manager Cannot See Other HBAs or Hosts Situation: Although EZPilot Manager is installed, only local HBAs are visible. The other HBAs and hosts in the SAN cannot be seen. Resolution: The server running EZPilot Manager must have a physical FC connection to the SAN. All Emulex HBAs in the SAN will be visible if: 1. The installation procedure described in the EZPilot User Manual was followed. 2. The other HBAs are Emulex HBAs. 3. Full Remote or Local Plus management is enabled on the other hosts. (See the appropriate HBA driver manual for information about Management Mode.) Cannot See New LUNs (Windows) Situation: Although new LUNs were created on the storage array, they do not appear in EZPilot Manager. Resolution: Refresh the screen. EZPilot - Troubleshooting Section Page 50

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EZPilot - Troubleshooting Section
Page 50
Troubleshooting
Introduction
There are several circumstances in which your system may operate in an unexpected manner. This
chapter provides information regarding these situations.
If you have problems during or after installation, contact your supplier.
EZPilot Manager Cannot See Other HBAs or Hosts
Situation:
Although EZPilot Manager is installed, only local HBAs are visible. The other HBAs and hosts in the SAN
cannot be seen.
Resolution:
The server running EZPilot Manager must have a physical FC connection to the SAN. All Emulex HBAs
in the SAN will be visible if:
1.
The installation procedure described in the EZPilot User Manual was followed.
2.
The other HBAs are Emulex HBAs.
3.
Full Remote or Local Plus management is enabled on the other hosts. (See the appropriate HBA
driver manual for information about Management Mode.)
Cannot See New LUNs (Windows)
Situation:
Although new LUNs were created on the storage array, they do not appear in EZPilot Manager.
Resolution:
Refresh the screen.