HP Color LaserJet 4730 HP LaserJet MFP - Analog Fax Accessory 300 Send Fax Dri - Page 84

If a fax problem occurs that prevents or interrupts sending or receiving a fax, an error message is

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Error messages If a fax problem occurs that prevents or interrupts sending or receiving a fax, an error message is generated that helps determine the cause of the problem. Here is a list of messages and their cause/ solution. Table 4-1 Error messages At least one fax number is required Cause Solution A fax number was not typed in the Fax Number text box on Type a fax number in the Fax Number text box on the Fax the Fax Job tab. Job tab. Missing required information: Billing Code Cause Solution A billing code was not typed in the Billing Code text box on the Fax Job tab. This error only occurs when billing-code feature is enabled. Type a billing code in the Billing Code text box on the Fax Job tab. The billing code must be at least "n" digits Cause Solution The billing code was configured on the MFP to contain a specified number of digits. This error occurs when the billingcode feature is enabled and the billing code in the Billing Code text box on the Fax Job tab does not contain the correct number of digits. Check the billing code that is typed in the Billing Code text box on the Fax Job tab. Type a billing code that contains the specified number of digits. Missing required information: E-mail address Cause Solution An e-mail address was not typed in the E-mail address text Type an e-mail address in the in the E-mail address text box box on the Setup tab when E-mail notification was selected. on the Setup tab. The file cannot be found Cause Solution A fax was sent with an invalid path specified in the Image text Type a valid path to the image in the Image text box on the box on the Fax Job tab or the Setup tab. Fax Job tab or the Setup tab. A fax was sent with a path to a missing image file specified in Type a valid path to the image in the Image text box on the the Image text box on the Fax Job tab or the Setup tab. Fax Job tab or the Setup tab. A fax was sent with a path to an invalid file type specified in the Type a valid path to a bitmap image in the Image text box on Image text box on the Fax Job tab or the Setup tab. the Fax Job tab or the Setup tab. 78 Chapter 4 Troubleshooting ENWW

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Error messages
If a fax problem occurs that prevents or interrupts sending or receiving a fax, an error message is
generated that helps determine the cause of the problem. Here is a list of messages and their cause/
solution.
Table 4-1
Error messages
At least one fax number is required
Cause
Solution
A fax number was not typed in the
Fax Number
text box on
the
Fax Job
tab.
Type a fax number in the
Fax Number
text box on the
Fax
Job
tab.
Missing required information: Billing Code
Cause
Solution
A billing code was not typed in the
Billing Code
text box on
the
Fax Job
tab. This error only occurs when billing-code
feature is enabled.
Type a billing code in the
Billing Code
text box on the
Fax
Job
tab.
The billing code must be at least “n” digits
Cause
Solution
The billing code was configured on the MFP to contain a
specified number of digits. This error occurs when the billing-
code feature is enabled and the billing code in the
Billing
Code
text box on the
Fax Job
tab does not contain the correct
number of digits.
Check the billing code that is typed in the
Billing Code
text
box on the
Fax Job
tab. Type a billing code that contains the
specified number of digits.
Missing required information: E-mail address
Cause
Solution
An e-mail address was not typed in the
E-mail address
text
box on the
Setup
tab when
E-mail notification
was selected.
Type an e-mail address in the in the
E-mail address
text box
on the
Setup
tab.
The file cannot be found
Cause
Solution
A fax was sent with an invalid path specified in the
Image
text
box on the
Fax Job
tab or the
Setup
tab.
Type a valid path to the image in the
Image
text box on the
Fax Job
tab or the
Setup
tab.
A fax was sent with a path to a missing image file specified in
the
Image
text box on the
Fax Job
tab or the
Setup
tab.
Type a valid path to the image in the
Image
text box on the
Fax Job
tab or the
Setup
tab.
A fax was sent with a path to an invalid file type specified in the
Image
text box on the
Fax Job
tab or the
Setup
tab.
Type a valid path to a bitmap image in the
Image
text box on
the
Fax Job
tab or the
Setup
tab.
78
Chapter 4
Troubleshooting
ENWW