HP Color LaserJet CM4730 Digital Send Setup and Problem Solving Guide - (multi - Page 29

Problem Solving

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7 Problem Solving English The Digital Sending tab in the EWS does not appear Cause Solution An administrative logon and password might be configured. Open the EWS and click Log On in the upper-right corner of the screen. The message Not a valid SMTP gateway server appears in the EWS. The message Email Gateway Not Responding appears on the front panel display when attempting to send an e-mail. Cause Solution The SMTP setting might be incorrect. 1. Open the EWS for the desired product. 2. Click the Digital Sending tab. 3. Click E-mail Settings. 4. Click Find Gateways. A dialog box opens that contains the available gateway IP addresses. Select an address and click OK. NOTE: If the Find Gateways command does not provide the necessary information, call your Internet service provider (ISP) to get the SMTP gateway server host name or IP address and type it in the SMTP Gateway box. The SMTP server authentication username and password should be acquired from the ISP. 5. Click Test to test and validate the SMTP setting. The From address cannot be changed on the printer front panel. Cause Solution The user is prevented from changing the default From address 1. Open the EWS for the desired product. 2. Click the Digital Sending tab. 3. Click E-mail Settings. 4. Uncheck the Prevent Device user from changing the Default From: Address checkbox. 5. Click Apply. ENWW 23

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7
Problem Solving
The Digital Sending tab in the EWS does not appear
Cause
Solution
An administrative logon and password might be configured.
Open the EWS and click
Log On
in the upper-right corner of
the screen.
The message Not a valid SMTP gateway server appears in the EWS.
The message Email Gateway Not Responding appears on the front panel display when attempting to send an e-mail.
Cause
Solution
The SMTP setting might be incorrect.
1.
Open the EWS for the desired product.
2.
Click the
Digital Sending
tab.
3.
Click
E-mail Settings
.
4.
Click
Find Gateways
. A dialog box opens that contains
the available gateway IP addresses. Select an address
and click
OK
.
NOTE:
If the
Find Gateways
command does not
provide the necessary information, call your Internet
service provider (ISP) to get the SMTP gateway server
host name or IP address and type it in the SMTP Gateway
box. The SMTP server authentication username and
password should be acquired from the ISP.
5.
Click
Test
to test and validate the SMTP setting.
The From address cannot be changed on the printer front panel.
Cause
Solution
The user is prevented from changing the default From address
1.
Open the EWS for the desired product.
2.
Click the
Digital Sending
tab.
3.
Click
E-mail Settings
.
4.
Uncheck the
Prevent Device user from changing the
Default From: Address
checkbox.
5.
Click
Apply
.
ENWW
23
English