HP DeskJet Ink Advantage 5000 User Guide

HP DeskJet Ink Advantage 5000 Manual

HP DeskJet Ink Advantage 5000 manual content summary:

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    HP DeskJet Ink Advantage 5000 All-in-One series
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    media ...10 Load original ...14 Update the printer ...15 Open the HP printer software (Windows) ...15 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 16 Turn the printer off ...16 3 Print ...18 Print using the HP Smart app ...18 Print documents using
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    Ink cartridge issues ...59 Printing issues ...60 Copy issues ...69 Scan issues ...69 Network and connection issues ...69 Printer hardware issues ...71 Get help from the printer control panel ...71 Get help from the HP Smart app ...71 Understand printer reports ...72 Solve problems using Web Services
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    Environmental product stewardship program ...87 Index ...100 ENWW v
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    vi ENWW
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    1 How do I? Learn how to use your HP DeskJet Ink Advantage 5000 series ● Get started on page 2 ● Print on page 18 ● Copy and scan on page 27 ● Web Services on page 34 ● Work with cartridges on page 37 ● Network setup on page 42 ● Solve a problem on page 54 ENWW 1
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    functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach
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    properly, using (the Power button) located on the front left side of the printer. If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. Quiet Mode Quiet Mode slows down printing to reduce
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    paper, try the following: ● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses
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    and top views of HP DeskJet Ink Advantage 5000 All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 Description Lid Lid-backing Scanner glass Cartridge access door Paper path cover Ink cartridges On button (also referred to as the Power button) Front panel Printer display Output tray extender
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    HP DeskJet Ink Advantage 5000 All-in-One series Feature 1 2 Description Power connection. Use only the power cord supplied by HP. Rear USB port Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control
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    for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable. Change printer settings Use the control panel to change the
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    touch TIP: Touch (Home) to return to the Home screen. Paper basics The printer is designed to work well with most types of office paper. It is best quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers
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    's highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18
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    HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp guidelines. ● Load only one type of paper at and other printing problems, avoid loading does not accept ink well ● Media
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    facing down and HP logos facing up. ● Slide the photo paper forward until it stops. ● Slide the paper-width guides firmly against the edge of the photo paper. 4. Push the paper tray back into the printer and close the paper tray door. 5. Pull out the tray extender manually. 6. Change or retain
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    into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 4. Push the paper tray back in and close the paper tray door. 12 Chapter 2 Get
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    the tray extender manually. 6. Change or retain the paper settings on the printer display. To load envelopes 1. Open the paper tray door. 2. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 3. Load envelopes ● Insert one or more envelopes
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    5. Pull out the tray extender manually. 6. Select the loaded envelope type in the Paper Size menu on the printer display. Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original print side down on the right front corner
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    options is provided throughout this guide. After installing the HP printer software, depending on your operating system, do one of the following: NOTE: If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android
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    , and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services
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    CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. ENWW Turn the printer off 17
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    information, see Load media on page 10. 2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 16. 3. On the HP Smart Home screen, make sure your printer is selected. TIP: If you want to select a different
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    from your device, cloud storage, or social media sites. 4. Select the photo or document you want to print. 5. Tap Print. Print documents using HP printer software To print documents (Windows) 1. Load paper in the input tray. For more information, see Load media on page 10. 2. From your software
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    . Photo paper should be flat before printing. TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be
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    , or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools on page 50. 5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab
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    for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools on page 50. 5. On the Printing Shortcuts or Printing Shortcut tab, select a shortcut which supports the Print On Both Sides setting. Select an
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    a one-time setup of the printer using the Add Printer wizard. ● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing. ● Amazon Kindle Fire HD9 and HDX: The first time you select Print on your device, the HP Print Service Plugin
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    settings selected in the print driver only apply to printing, HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service
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    ink cartridges until print quality becomes unacceptable. ● Always use the Power button to turn off the printer. Turning the printer off improperly can cause print quality problems of paper (not just one page). All the paper HP printer software. To open the HP printer software, see Open the HP printer
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    High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider prints. - Print on Both Sides Manually: Manually flip the pages after one side of the paper prints out so print pages from front to back or in reverse order. Printer settings tips (OS X and macOS) ● On the
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    recipient. NOTE: Some scan functions are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Scan issues on page 69. ● Scan using the HP Smart app ● Scan using HP printer software ● Scan from the printer control panel ENWW Copy 27
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    Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 16. 3. Select Scan, and then select Scanner. 4. Click or tap the Settings icon to modify the basic settings. NOTE: Be sure to select the correct input source if your printer supports scan from
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    device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, supports scan from both the document feeder and scanner glass. 4. When you have finished adjusting the scanned document or photo, save, share, or print it. Scan using HP printer
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    cannot be disabled. If you are using a network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. Go to the Scan section. 3. Select
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    original print side down on the right front corner of the scanner glass. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 3. In the printer software, under Print & Scan , click Scan , and then click Scan a Document or Photo . 4. Under Scan
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    pane. 6. When you have finished changing settings, do one of the following. ● Click Scan . You are Then click Scan . Learn more about using the HP Scan software. Click here to go online for scanning. Scan from the printer control panel To scan an original from the printer control panel 1. Load
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    scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print-side down on the right several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display. ENWW
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    cable. HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software
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    to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page
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    on page 36. Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch (Web Services Settings). 2. Touch Remove Web Services. (HP ePrint), and then touch
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    help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for first time installation. ● Keep all cartridges in the original sealed packages until they are needed. ● Be sure to turn off the printer properly
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    Open the HP printer software. 2. In the printer software, click Estimated Levels. To check the ink levels from the HP printer software (OS X and macOS) 1. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. 2. Select the HP DeskJet Ink Advantage 5000 series from
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    b. Open the latch on the cartridge slot. And then remove the cartridge from the slot. 3. Insert a new cartridge. a. Remove the cartridge from packaging. b. Remove plastic tape using the pull tab. ENWW Replace the cartridges 39
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    , see www.support.hp.com, and search for HP Smart. NOTE: The Setup cartridge that comes with the printer is not available for separate purchase. Use single-cartridge mode Use the single-cartridge mode to operate the HP DeskJet Ink Advantage 5000 series with only one ink cartridge. The single
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    been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed. Exit single-cartridge mode ● Install two ink cartridges in the HP DeskJet Ink Advantage 5000 series to exit single-cartridge mode. Store printing
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    up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ). TIP: You can use HP Smart to set up printers on your wireless network. For more information about getting the app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS
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    network. To set up using the HP Smart app You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or
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    more information, see Restore original factory defaults and settings on page 75. 3. Download the most recent version of HP Easy Start from 123.hp.com. 4. Open HP Easy Start and follow the onscreen instructions to connect your printer. Learn more about how to change from a USB to wireless connection
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    , and firewall settings). To print network settings Do one of the following: ● On the printer control panel display, from the Home screen, touch ), you can change them manually. TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using Automatic
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    the printer from the network. 4. Touch OK to continue. 5. Automatic is selected by default. To change the settings manually, touch Manual, computer, make sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first
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    name shown such as DIRECT-**- HP DeskJet Ink Advantage 5000 series (where ** are the unique characters to identify your printer) to connect your mobile device. If the mobile device is not automatically connected to the printer, follow the instructions on the printer control panel to connect to the
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    networks shown such as DIRECT-**- HP DeskJet Ink Advantage 5000 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct , select Wireless. e. Select your HP printer from the detected printer list. f. Follow the onscreen instructions. 5. Print your document. To
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    c. Click + below the list of printers at the left. d. Select the printer from the list of detected printers (the word "Bonjour" is listed the right column beside the printer name), and click Add. Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct.
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    , and find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows lowink levels, consider having a replacement cartridge available to avoid
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    the computer until you clear them manually. You can configure your browser your printer, if you disable cookies, you also disable one or printer by touching configuration page. (Wireless) or by printing a network NOTE: The printer must be on a network and must have an IP address. 2. In a supported
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    -**- HP DeskJet Ink Advantage 5000 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen, touch (Wi-Fi Direct). 5. In a supported web
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    or 0.0.0.0, it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. ENWW Embedded web server 53
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    Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for
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    might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later. 1. Check the paper path inside the printer. a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. ENWW Jams and paper
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    on the control panel to continue the current job. 2. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage. a. Open the cartridge access door. b. If there is any jammed paper, move the
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    , and then touch Clear Carriage Jam. 3. If the problem is still not resolved, check the tray area. a. Pull out the paper tray to extend it. b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was. If there is any
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    something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams Remove any objects, such as paper, that are
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    guides are snug, but not tight, against the stack. ● Make sure the tray is not overloaded with paper. ● Use HP paper for optimum performance and efficiency. Ink cartridge issues If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink
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    remove it and use the single-cartridge mode to operate the HP DeskJet Ink Advantage 5000 series with only one cartridge. Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print jobs not printing The
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    messages from the printer display and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a USB the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of
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    printer again. 5. Restart the print spooler. To restart the print spooler a. Depending on your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services -tap Services. iv -click Services. iii
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    , and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default
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    of the printer. 8. If the printer does not turn on by itself, press the Power button to turn on the printer. 9. Try using the printer again. To verify that the product is not paused or offline a. In System Preferences, click Printers & Scanners . b. Click the Open Print Queue button. c. Click a
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    print quality issues Step-by-step instructions for resolving most print quality issues Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and
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    Print section, click Maintain Your Printer to access the printer toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 8. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information
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    instructions. f. Click All Settings to return to the Information and Support pane. 6. Print a test page. To print a test page a. Load Letter or A4 plain, white paper in the input tray. b. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. c. Select your printer
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    , touch Clean Cartridges, and then follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select
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    Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan
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    Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to
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    not resolve the problem, contact HP. For more information about contacting HP support, see HP support on page 75. Get help from the printer control panel You can use the printer's help topics to learn more about the printer, and some help topics include animations that guide you through procedures
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    status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful
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    report to help identify internet connectivity issues which can affect Web Services. Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint , check the following: ● Make sure the printer is connected to the Internet using an wireless connection. NOTE: You
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    certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing unplugging the power cord from the electrical socket. 1. Lift away from the interior of the printer, as well as from the printer control panel. 74 Chapter 9 Solve a problem ENWW
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    support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support
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    warranty options Extended service plans are available for the HP DeskJet Ink Advantage 5000 series at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer. 76 Chapter 9 Solve a problem ENWW
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    for the HP DeskJet Ink Advantage 5000 series are provided in this section. For more product specifications, see the Product Data Sheet at www.support.hp.com . ● System requirements ● Environmental specifications ● Print specifications ● Scan specifications ● Copy specifications ● Cartridge yield
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    the HP DeskJet Ink Advantage 5000 series may be slightly distorted. ● HP Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Print resolution For a list of supported print resolutions, visit the product support website at www.support.hp
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    regulatory number should not be confused with the marketing name (HP DeskJet Ink Advantage 5000 All-in-One series, etc.) or product numbers (M2U86 to M2U90, etc and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
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    or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device 19 European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: R&TTE
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    Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory WLAN application outdoor might lead to interference issues with existing radio services. - This product operates on radio frequencies between 2400 MHz and
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    exceed 5. The REN for this product is 0.1, based on FCC Part 68 test results. Declaration of conformity Declaration of conformity can be found at www.hp.eu/certificates. 82 Appendix A Technical information ENWW
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    Declaration of conformity ENWW Regulatory notices 83
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    Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: 84 Appendix A Technical information ENWW
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    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
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    interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to
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    for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission. Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this
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    ● SEPA Ecolabel User Information (China) ● China Energy Label for Printer, Fax and Copier ● Battery disposal in Taiwan ● European Union 'Additional Information' of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Paper This product
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    cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption HP your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing
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    "−" indicates that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 90 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 97
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) 0 0 0 0 0 电线 0 0 0 0 0 X 0 0 0 0 打印系统 X 0 0 0 0 显示器 X 0 0 0 0 0 0 0 0 0 驱动光盘 X 0 0 0 0 扫描仪 X 0 0 0 0
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 98
    EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User Information (China) 63.0 dB(A China Energy Label for Printer, Fax and Copier GB 21521 1 3 1 2 GB 21521 W W W 92 Appendix A Technical
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 99
    the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil . Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 100
    jam or tray problem ● Out of paper ● Printer failure ● Door open ● Counterfeit Cartridge Advisory ● Incompatible cartridges ● Paper too short ● Please Connect to HP Instant Ink ● Paper Jam in Automatic Document Feeder ● HP Protected Cartridge Installed ● Used HP Instant Ink Cartridge ● Use SETUP
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 101
    , including in the initialization process, which prepares the printer and cartridges for printing. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage . Cartridge problem The cartridge identified in the message is missing, damaged
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 102
    printer model and your cartridge is a genuine HP cartridge, contact HP Support. For more information about contacting HP support, see HP support on page 75. To order a genuine HP replacement cartridge online, see Order cartridges on page 40. For problems with cartridges obtained from HP Instant Ink
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 103
    printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support on page 75. Counterfeit Cartridge
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 104
    and install the SETUP cartridges to complete printer setup. After printer setup is complete, the printer can use regular cartridges. if you still receive error messages and the printer cannot complete ink system initialization, contact HP support. For more information, see HP support on page 75. Do
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 105
    too long to auto-duplex The paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting "manual duplex" or "print odd pages" and "print even pages" in your printer software (if supported). For more information, see Paper basics on page 8 and Load
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 106
    P paper clear jams 54 HP, order 10 selecting 10 skewed pages 59 troubleshoot feeding 58 paper-feed problems, troubleshoot 58 power troubleshoot 71 power input, locating 6 print diagnostic page 72 double-sided 22 specifications 78 troubleshoot 71 print quality report 72 printer control panel locating
  • HP DeskJet Ink Advantage 5000 | User Guide - Page 107
    5 paper-width guides illustration 5 troubleshoot feeding 58 troubleshoot control panel help system 71 embedded web server 52 HP Smart 71 multiple pages are picked 59 network configuration page 72 paper not picked up from tray 58 paper-feed problems 58 power 71 print 71 printer status report 72
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HP DeskJet Ink Advantage 5000 All-in-One
series