HP DeskJet Ink Advantage 5000 User Guide - Page 72

All HP Contacts, Maintain Your Printer

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c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to access the printer toolbox. d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an alignment sheet. 6. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer software a. Load letter or A4 unused plain white paper into the input tray. b. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. 7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then clean the printhead. To clean the printhead from the printer software NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. a. Load letter or A4 unused plain white paper into the input tray. b. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to access the printer toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 8. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. To improve print quality (OS X and macOS) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 8. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. 3. Make sure you have selected the appropriate paper type and print quality in the Print dialog. 66 Chapter 9 Solve a problem ENWW

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c.
In the printer software, under
Print & Scan
, in the
Print
section, click
Maintain Your Printer
to
access the printer toolbox.
d.
In
Printer Toolbox
, click
Align Printheads
on the
Device Services
tab. The printer prints an
alignment sheet.
6.
Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
a.
Load letter or A4 unused plain white paper into the input tray.
b.
Open the HP printer software. For more information, see
Open the HP printer software (Windows)
on page
15
.
c.
In the printer software, under
Print & Scan
, in the
Print
section, click
Maintain Your Printer
to
access the printer toolbox.
d.
Click
Print Diagnostic Information
on the
Device Reports
tab to print a diagnostics page.
7.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then clean the printhead.
To clean the printhead from the printer software
NOTE:
Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a
few minutes. Some noise might be generated in the process.
a.
Load letter or A4 unused plain white paper into the input tray.
b.
Open the HP printer software. For more information, see
Open the HP printer software (Windows)
on page
15
.
c.
In the printer software, under
Print & Scan
, in the
Print
section, click
Maintain Your Printer
to
access the printer toolbox.
d.
Click
Clean Printheads
on the
Device Services
tab. Follow the onscreen instructions.
8.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.support.hp.com
.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click
All HP Contacts
for information on
calling for technical support.
To improve print quality (OS X and macOS)
1.
Make sure you are using original HP cartridges.
2.
Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see
Paper basics
on page
8
.
Always make sure the paper you are printing on is
flat.
For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a
flat
surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have
finished
printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
3.
Make sure you have selected the appropriate paper type and print quality in the
Print
dialog.
66
Chapter 9
Solve a problem
ENWW