HP DeskJet Ink Advantage 5000 User Guide - Page 74

Setup, Tools, Align Cartridges, Print Quality Report, All HP Contacts

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To improve print quality from the printer display 1. Make sure you are using original HP cartridges. 2. Make sure you have selected the appropriate paper type and print quality. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 37. If the cartridges are low on ink, consider replacing them. 4. Align the printhead. To align the printhead from the printer display a. Load letter or A4 unused plain white paper into the input tray. b. On the printer control panel display, from the Home screen, swipe left to see touch ( Setup ). ( Setup ) and c. Touch Tools , touch Align Cartridges, and then follow the onscreen instructions. 5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer display a. Load letter or A4 unused plain white paper into the input tray. b. On the printer control panel display, from the Home screen, swipe left to see touch ( Setup ). ( Setup ) and c. Touch Tools , and then touch Print Quality Report. 6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then proceed to clean the printhead. To clean the printhead from the printer display a. Load letter or A4 unused plain white paper into the input tray. b. On the printer control panel display, from the Home screen, swipe left to see touch ( Setup ). ( Setup ) and c. Touch Tools , touch Clean Cartridges, and then follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. 68 Chapter 9 Solve a problem ENWW

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To improve print quality from the printer display
1.
Make sure you are using original HP cartridges.
2.
Make sure you have selected the appropriate paper type and print quality.
3.
Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels
on page
37
. If the cartridges are low on ink, consider replacing them.
4.
Align the printhead.
To align the printhead from the printer display
a.
Load letter or A4 unused plain white paper into the input tray.
b.
On the printer control panel display, from the Home screen, swipe left to see
(
Setup
) and
touch
(
Setup
).
c.
Touch
Tools
, touch
Align Cartridges
, and then follow the onscreen instructions.
5.
Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a.
Load letter or A4 unused plain white paper into the input tray.
b.
On the printer control panel display, from the Home screen, swipe left to see
(
Setup
) and
touch
(
Setup
).
c.
Touch
Tools
, and then touch
Print Quality Report
.
6.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then proceed to clean the printhead.
To clean the printhead from the printer display
a.
Load letter or A4 unused plain white paper into the input tray.
b.
On the printer control panel display, from the Home screen, swipe left to see
(
Setup
) and
touch
(
Setup
).
c.
Touch
Tools
, touch
Clean Cartridges
, and then follow the onscreen instructions.
7.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.support.hp.com
.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click
All HP Contacts
for information on
calling for technical support.
68
Chapter 9
Solve a problem
ENWW