HP DeskJet Ink Advantage 5000 User Guide - Page 78

Understand printer reports, Printer status report, Network configuration Print quality report

Get HP DeskJet Ink Advantage 5000 PDF manuals and user guides View all HP DeskJet Ink Advantage 5000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 78 highlights

Understand printer reports You can print the following reports to help troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ● Web access test report To print a printer report 1. From the printer control panel display, on the Home screen, swipe left to see ( Setup ). ( Setup ) and touch 2. Touch Tools . 3. Touch the desired option. NOTE: To print the wireless test report, see Test the wireless connection on page 44 Printer status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. The last page of the report includes a list of all detectable wireless networks in the area, along with signal strength and the channels being used. This might help you select a channel for your network which is not heavily used by other networks (which will improve network performance). NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer should be turned on. If it is off the list is not displayed. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Print quality report Print quality problem can be due to many causes - incorrect software setting, a poor image source file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if the printing system is working correctly. 72 Chapter 9 Solve a problem ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network
configuration
page
●
Print quality report
●
Wireless test report
●
Web access test report
To print a printer report
1.
From the printer control panel display, on the Home screen, swipe left to see
(
Setup
) and touch
(
Setup
).
2.
Touch
Tools
.
3.
Touch the desired option.
NOTE:
To print the wireless test report, see
Test the wireless connection
on page
44
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network
configuration
page
If the printer is connected to a network, you can print a network
configuration
page to view the network
settings for the printer and a list of networks detected by your printer. The last page of the report includes a
list of all detectable wireless networks in the area, along with signal strength and the channels being used.
This might help you select a channel for your network which is not heavily used by other networks (which will
improve network performance).
NOTE:
In order to get the list of detected wireless networks in the area, the wireless radio on the printer
should be turned on. If it is
off
the list is not displayed.
You can use the network
configuration
page to help troubleshoot network connectivity problems. If you need
to call HP, it is often useful to print this page before calling.
Print quality report
Print quality problem can be due to many causes - incorrect software setting, a poor image source
file,
or the
printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help
you determine if the printing system is working correctly.
72
Chapter 9
Solve a problem
ENWW