HP DeskJet Ink Advantage 5000 User Guide - Page 103

Out of paper, Printer failure, Door open, Counterfeit Cartridge Advisory, Incompatible cartridges

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● Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Paper basics on page 8. ● Make sure that the printer is clean. For more information, see Maintain the printer on page 73. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 10. For instructions on clearing jams, as well as more information about how to avoid jams, see Jams and paperfeed issues on page 54. Out of paper The default tray is empty. Load more paper, and then touch OK . For more information, see Load media on page 10. Printer failure There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps: 1. Press (the Power button) to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 75. Door open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support on page 75. Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the cartridge, click Continue. Incompatible cartridges The cartridge is not compatible with your printer. Solution: Remove this cartridge immediately and replace with a compatible cartridge. For information about how to install new cartridges, see Replace the cartridges on page 38. ENWW Out of paper 97

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●
Make sure that you have loaded paper that meets
specifications
and is not wrinkled, folded, or damaged.
For more information, see
Paper basics
on page
8
.
●
Make sure that the printer is clean. For more information, see
Maintain the printer
on page
73
.
●
Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media
on page
10
.
For instructions on clearing jams, as well as more information about how to avoid jams, see
Jams and paper-
feed issues
on page
54
.
Out of paper
The default tray is empty.
Load more paper, and then touch
OK
.
For more information, see
Load media
on page
10
.
Printer failure
There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the
following steps:
1.
Press
(the Power button) to turn
off
the printer.
2.
Unplug the power cord, and then plug in the power cord again.
3.
Press
(the Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see
HP support
on page
75
.
Door open
Before the printer can print documents, all doors and covers must be closed.
TIP:
When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more
information, see
HP support
on page
75
.
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was
purchased. To report suspected fraud, visit HP at
www.hp.com/
go/anticounterfeit
. To continue using the
cartridge, click
Continue
.
Incompatible cartridges
The cartridge is not compatible with your printer.
Solution: Remove this cartridge immediately and replace with a compatible cartridge. For information about
how to install new cartridges, see
Replace the cartridges
on page
38
.
ENWW
Out of paper
97