HP DeskJet Ink Advantage 5000 User Guide - Page 75
Copy issues, Scan issues, Network and connection issues, Fix wireless connection
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Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 33 Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 33 Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working. ● Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. ENWW Copy issues 69