HP DeskJet Ink Advantage 5000 User Guide - Page 76

Find network settings for wireless connection, Fix Wi-Fi Direct connection, Settings, Print Reports

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Read general instructions in the Help for wireless troubleshooting Check the network configuration or print the wireless test report to assist in diagnosing network connection issues. 1. From the printer control panel display, touch (Wireless), and then touch ( Settings ). 2. Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report. Find network settings for wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). NOTE: This utility is only available for Windows operating system. The Windows computer you are running the HP Print and Scan Doctor on should be connected to the network using a wireless connection. To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top, select Show Advanced Info, and then select Show Wireless Info. You can also find the wireless settings by clicking on the Network tab at the top and selecting Open router web page. Learn how to find your network name (SSID) and wireless password. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Fix Wi-Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ On the printer control panel display, from the Home screen, touch (Wi-Fi Direct). 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen, touch (Wi-Fi Direct). 4. If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. 70 Chapter 9 Solve a problem ENWW

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Read general instructions in the Help for wireless troubleshooting
Check the network
configuration
or print the wireless test report to assist in diagnosing network connection
issues.
1.
From the printer control panel display, touch
(Wireless), and then touch
(
Settings
).
2.
Touch
Print Reports
, and then touch
Network
Configuration
Page
or
Wireless Test Report
.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan
Doctor
The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network
key).
NOTE:
This utility is only available for Windows operating system. The Windows computer you are
running the HP Print and Scan Doctor on should be connected to the network using a wireless connection.
To check the wireless settings, open the HP Print and Scan Doctor, click on the
Network
tab at the top,
select
Show Advanced Info
, and then select
Show Wireless Info
. You can also
find
the wireless settings by
clicking on the
Network
tab at the top and selecting
Open router web page
.
Use an HP online
troubleshooting wizard
Learn how to
find
your network name (SSID) and wireless password.
NOTE:
The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard
Troubleshoot your Wi-Fi Direct problem or learn how to
configure
Wi-Fi Direct.
NOTE:
The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1.
Check the printer to
confirm
that Wi-Fi Direct is turned on:
▲
On the printer control panel display, from the Home screen, touch
(Wi-Fi Direct).
2.
From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3.
Enter the Wi-Fi Direct password when prompted.
NOTE:
To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,
touch
(Wi-Fi Direct).
4.
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit
www.hp.com/
global/us/en/eprint/mobile_printing_apps.html
.
70
Chapter 9
Solve a problem
ENWW