HP ENVY dv4-5b00 HP Envy dv4 Maintenance and Service Guide - Page 37

Service tag, for battery removal instructions.

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Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 30 for battery removal instructions. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description (select models only) Description This is the product name affixed to the front of the computer. This is an alphanumeric identifier that is unique to each product. This number provides specific information about the product's hardware components. The part number helps a service technician determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Component replacement procedures 29

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Service tag
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
See
Battery
on page
30
for battery removal instructions.
Item
Component
Description
(1)
Product name
This is the product name affixed to the front of
the computer.
(2)
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
(3)
Part number/Product number (p/n)
This number provides specific information about
the product’s hardware components. The part number
helps a service technician determine what components
and parts are needed.
(4)
Warranty period
This number describes the duration of the warranty
period for the computer.
(5)
Model description (select models only)
This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Component replacement procedures
29