HP EliteBook 2170p HP EliteBook 2170p Notebook PC Maintenance and Service Guid
HP EliteBook 2170p Manual
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- HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 1
HP EliteBook 2170p Notebook PC Maintenance and Service Guide - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 2
Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 3
the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 4
iv Safety warning notice - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 5
of contents 1 Product description ...1 2 External component identification 7 Display ...7 Buttons and fingerprint reader (select models only 8 Keys ...9 Lights ...10 TouchPad ...11 Front ...12 Left side ...13 Right side ...14 Bottom ...16 3 Illustrated parts catalog 18 Service tag ...19 Computer - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 6
replacement procedures 43 Service tag ...43 Computer feet ...44 Battery ...45 SIM ...46 Service cover ...47 Hard drive ...48 Fingerprint reader board 50 WLAN module ...51 WWAN module ...53 Memory module ...55 Fan ...57 Keyboard ...58 Base enclosure ...63 Audio board ...67 Speakers ...68 Power - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 7
Backing up your information 100 Performing a system recovery 101 Using the Windows recovery tools 101 Using f11 recovery tools 102 Using a Windows 7 operating system DVD (purchased separately 103 8 Power cord set requirements 104 Requirements for all countries 104 Requirements for specific - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 8
viii - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 9
1 Product description Category Product Name Processors Chipset Graphics Panel Memory Description HP EliteBook 2170p Notebook PC ● Intel® Dual Core® i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz; 4.0- MB L3 cache, 17 W) ● Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz; - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 10
as the hard drive Customer-accessible Serial ATA type II and III Supports the following SSDs: ● 256-GB SED III ● 180-GB III ● 160-GB II ● 128-GB III Two stereo speakers HD audio with SRS Premium Sound PRO Integrated 720p HD webcam (supports no camera option) Integrated dual-array microphone on - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 11
user-accessible inside battery bay) Support for the following WWAN formats: ● HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP lt2522 LTE/EV-DO Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mobile Broadband Module ● HP hs2350 HSPA+ Mobile Broadband Module Support for no WWAN option Support for WWAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 12
Category Ports Keyboard/pointing devices Power requirements Security Operating system Description ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● Battery connector ● DisplayPort 1.1a ● Docking connector ● HP Smart AC adapter ● RJ-45 (Ethernet) ● USB 3.0 ports (2: 1 USB 3.0 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 13
Professional (only in Japan) Restore media-DR-DVD: ● Windows 7 ● Windows 7 with Windows DVD Restore media-OS-DVD: ● Windows 7 Home Basic 32-bit ● Windows 7 Home Premium 64- and 32-bit ● Windows 7 Professional 64- and 32-bit Certified: ● Microsoft WHQL ● SuSE Linux Enterprise 64-bit Service Pack 2 5 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 14
Category Serviceability Description Web-only support: ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module 6 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 15
2 External component identification Display Item (1) (2) (3) (4) Component WLAN antennas (2)* WWAN antennas (2)* Internal microphones (2) Webcam light (select models only) Description Send and receive wireless signals to communicate with WLANs (select models only). Send and receive wireless - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 16
select Start > All Programs > Communication and Chat > HP Webcam. *The antennas are not visible from the outside TouchPad on/off button Fingerprint reader (select models only) Description Turns the TouchPad on and off. Allows a fingerprint logon instead of a password logon. 8 Chapter 2 External - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 17
the num lk key, the esc key, or other keys. Displays the Windows Start menu. Execute frequently used system functions when pressed in combination with the key. When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 18
from the illustration in this section. Item (1) Component Wireless light (2) Num lock light (3) Caps lock light (4) TouchPad light Description ● Off: An integrated wireless device, such as a WLAN device, a WWAN device, and/or a Bluetooth device, is on (select models only). ● Amber: All - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 19
button on an external mouse. Turns the TouchPad on or off. Moves the pointer and selects or activates items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Functions like the right button on an external mouse. TouchPad 11 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 20
power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 21
Security cable slot Power connector USB 3.0 port Vent Smart Card reader (select models only) DisplayPort Audio-out (headphone) jack/Audio-in (microphone) jack Description the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Left side 13 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 22
system shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings: ● Select Start > Control Panel > System and Security > Power Options. ● For more information, see the HP Notebook Reference Guide. - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 23
Item (3) Component USB 3.0 charging port (4) RJ-45 (network) jack (5) External monitor port Description Connects an optional USB 3.0 device and provides enhanced USB power performance. The USB 3.0 charging port can also charge select models of cell phones and MP3 players, even when the - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 24
in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. Releases the battery from the computer. Supports a wireless subscriber identity module (SIM) (select models - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 25
Item (6) (7) Component Docking connector Battery release latch Description Connects an optional docking device. Releases the battery. Bottom 17 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 26
3 Illustrated parts catalog 18 Chapter 3 Illustrated parts catalog - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 27
, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 45 for battery removal instructions. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 28
Computer major components 20 Chapter 3 Illustrated parts catalog - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 29
see Display assembly subcomponents on page 26. Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable in Hungary 693363-211 For use in Iceland 693363-DD1 For use in India 693363-D61 For use in Israel 693363-BB1 For use in Italy 693363 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 30
in the United Kingdom and Singapore For use in the United States Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use in Belgium For use use in Greece For use in Hungary For use in Iceland For use in India For use in Israel For use in Italy For use in Japan For use - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 31
(includes TouchPad): NOTE: The top cover spare part kit includes the TouchPad but does not include a TouchPad cable. The TouchPad cable is with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90GHz), 4.0-MB L3 cache, 17 W 694511-001 Equipped with Intel Dual Core i5-3427U 1.70-GHz - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 32
(11) (12) (13) (14) (15) (16) (17) (18) (19) Component Spare part number Speakers (include cables and 4 rubber isolators) 693354-001 RTC battery 651038-001 Power switch board (includes cable) 693352-001 Audio board 693351-001 NOTE: The audio board spare part kit does not include an audio - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 33
, does not include bracket, connector, or screws): 256-GB SATA III self-encrypting solid-state drive 180-GB SATA III solid-state drive 160-GB SATA II solid-state drive 128-GB SATA III solid-state drive Service cover Spare part number 693545-001 693544-001 694673-001 693543-001 693315-001 Computer - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 34
webcam For use on computer models not equipped with a webcam 11.6 in, HD, LED, AG, SVA display panel Display Cable Kit, includes: Display panel cable and webcam/microphone module cable Webcam/microphone module Microphone module Antenna Kit, includes: WLAN antenna cables and transceivers WWAN antenna - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 35
(8) Component Display Hinge Cover Kit, includes: Left and right display hinge caps Left and right display hinge covers Left and right display hinges Display enclosure Display clutch cover Display Panel Support Kit (not illustrated, includes display enclosure with preinstalled WLAN antenna cables - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 36
Cable Kit Item (1) (2) (3) Component Cable Kit, includes: Audio board cable Media Card reader assembly cable TouchPad cable Spare part number 693306-001 28 Chapter 3 Illustrated parts catalog - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 37
320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit, includes: 693350-001 Hard drive bracket Hard drive connector adapter Hard drive bracket screws (not illustrated) Solid-state drive (does not include solid-state drive bracket, solid-state drive connector adapter, or screws): 256-GB - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 38
(PFC, RC/V, EM, 3-wire) 65-W HP Smart AC adapter (non-PFC, 3-wire) 65-W HP travel AC adapter (non-PFC, 3-wire) Power cord (3-pin, black, 1.83-m): For use in Argentina For use in Australia For use in Brazil For use in Denmark For use in Europe For use in India For use in Israel For use - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 39
490371-D61 Power cord for use in India (3-pin, black, 1.83-m) 631954-001 Intel Centrino Advanced-N 6205 WLAN module 633252-001 750-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector adapter, or screws) NOTE: The hard drive bracket, hard drive connector - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 40
battery 675791-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675793-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 676786-001 Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter 683801-001 500-GB, 7200-rpm, 9.5-mm SED hard drive (does not include hard drive bracket, hard drive - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 41
693306-001. 693318-001 Webcam/microphone module 693349-001 Fingerprint reader board (includes bracket and cable) 693350-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector adapter, and screws) 693351-001 Audio board 693352-001 Power switch board (includes cable - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 42
and pointing stick cable) 693362-D61 Keyboard with pointing stick for use in India (includes keyboard cable and pointing stick cable) 693362-DB1 Keyboard with pointing stick for use in Canada (includes keyboard cable and pointing stick cable) 693362-DD1 Keyboard with pointing stick for use in - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 43
with backlight and pointing stick for use in Belgium (includes keyboard cable, backlight cable, and pointing stick cable) 693363-AB1 Keyboard with backlight and pointing stick for use in Taiwan (includes keyboard cable, backlight cable, and pointing stick cable) Sequential part number listing - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 44
SC turbo up to 2.60GHz) for use only in the People's Republic of China (3.0-MB L3 cache, 17 W; includes replacement thermal material) 694510-001 System board equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70GHz) for use only in the People's Republic of China (3.0-MB L3 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 45
with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90GHz) for use only in the People's Republic of China (4.0-MB L3 cache, 17 W; includes replacement thermal material) 694512-001 Processor bracket 694673-001 160-GB SATA II solid-state drive Sequential part number listing - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 46
P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 47
drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive ESD contains enough power to alter device at all and can work perfectly throughout a normal cycle. Or the - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 48
levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 40 Chapter 4 Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 49
properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and , or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Preliminary replacement requirements 41 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 50
of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic mats Voltage protection level 1,500 V 7,500 V 5,000 V 42 Chapter 4 Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 51
during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 45 for battery removal instructions. Item - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 52
warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. in the Rubber Kit, spare part number 693355-001. 44 Chapter 4 Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 53
latch (2) to release the battery. 3. Remove the battery (3) from the computer. Install the battery by inserting it into the battery bay until you hear a click. The battery lock latch and the battery release latch automatically reset when the battery is installed. Component replacement procedures 45 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 54
on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). Remove the SIM: 1. Press in on the SIM (1). (The SIM - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 55
it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). Remove the service cover: 1. Loosen the two Phillips PM2.0×5.5 screws - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 56
from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). Remove the hard drive: 1. Loosen the four Phillips PM2.0×5.5 screws - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 57
side of the hard drive bracket (3) until it rests at an angle. e. Remove the hard drive bracket (4) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 693350-001. Component replacement procedures 49 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 58
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). 6. Remove the hard drive (see Hard drive on page 48). Remove the fingerprint reader - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 59
agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 60
4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals antenna connectors, as shown in the following illustration. 52 Chapter 4 Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 61
from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). Remove the WWAN module: 1. Disconnect the WWAN antenna cables (1) from - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 62
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. 54 Chapter 4 Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 63
adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 64
memory module (2) by pulling the module away from the slot at an angle. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module. Reverse this procedure to install a memory module. 56 Chapter 4 Removal and replacement - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 65
from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). Remove the fan: 1. Disconnect the fan cable (1) from the system board - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 66
in Iceland 693363-DD1 For use in Switzerland For use in India 693363-D61 For use in Taiwan For use in Israel 693363 America 693363-161 For use in the United States Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use in Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 67
in Hungary For use in Iceland For use in India For use in Israel For use in Italy For power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). Remove the keyboard - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 68
3. Partially open the computer. 4. Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Open the - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 69
the ZIF connector (1) to which the keyboard backlight cable is attached, and then disconnect the keyboard backlight cable (2) from the system board. 11. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board. Component - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 70
12. Release the ZIF connector (5) to which the pointing stick cable is attached, and then disconnect the pointing stick cable (6) from the system board. 13. Remove the keyboard. Reverse this procedure to install the keyboard. 62 Chapter 4 Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 71
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 72
the system board: (1) Display panel cable (2) Power switch board cable (3) Speaker cable (4) Audio board cable 4. Release the display panel cable and wireless antenna cables (1) from the clips (2) and routing channels built into the base enclosure. 64 Chapter 4 Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 73
Torx TM2.0×5.6 screws (3) that secure the base enclosure to the computer. 7. Remove the two Torx TM2.0×3.7 screws from the docking station alignment guide holes that secure the base enclosure to the computer. 8. Position the computer with the front toward you. Component replacement procedures 65 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 74
(1) from the top cover, making sure to guide the left-side wireless antenna cables (2) through the base enclosure left-side opening (3) and the right-side wireless antenna cables (4) through the base enclosure right-side opening (5). 10. Remove the base enclosure Reverse this procedure to install - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 75
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 76
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 77
speakers to the base enclosure. 4. Remove the speakers (3). NOTE: The speakers include four rubber isolators that are installed in the screw holes (4). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Component replacement procedures 69 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 78
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 79
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 80
e. Keyboard (see Keyboard on page 58) f. Base enclosure (see Base enclosure on page 63) Remove the Media Card reader disconnect the fingerprint reader board cable (1) from the Media Card reader assembly. 2. Remove the two Phillips PM2.0×3.4 screws (1) that secure the Media Card reader assembly to - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 81
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 82
e. Keyboard (see Keyboard on page 58) f. Base enclosure (see Base enclosure on page 63) Remove the RTC battery: ▲ Use a thin, non-conductive tool (1) to remove the RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the RTC battery, - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 83
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 84
the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● SIM (see SIM on page 46) ● Memory module (see Memory module on page 55) ● RTC battery (see RTC battery on page 73) ● Heat sink (see Heat sink on page - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 85
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 86
Philllips screws (1) that secure the heat sink to the system board. 2. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 87
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 88
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. WLAN - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 89
module on page 53) e. Fan (see Fan on page 57) f. Keyboard (see Keyboard on page 58) g. Base enclosure (see Base enclosure on page 63) h. System board (see System board on page 75) NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 90
guide the left-side wireless antenna cables (2) through the top cover left-side opening (3) and the display panel cable (4) and the right-side wireless antenna cables through the top cover right-side opening (5). Reverse this procedure to install the top cover. 82 Chapter 4 Removal and replacement - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 91
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Service cover (see Service cover on page 47) b. Hard drive (see Hard drive on page 48) c. Optical drive (see Hard drive - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 92
bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. e. Remove the display bezel (4). The display bezel is available using spare part numbers 693302-001 (for use on computer models equipped with a webcam) and - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 93
necessary to replace the display hinges, display hinge covers, and/or display hinge caps: a. Remove the two Phillips PM2.0×4.2 screws (1) that secure the display hinge to the display enclosure. b. Remove the display hinge (2) from the display enclosure. c. Remove the display hinge cap (3) from the - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 94
necessary to replace the display panel: a. Remove the four Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other the adhesive support strip (4) that secures the display panel cable to the display panel. e. Release the support bar (5) - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 95
display panel is available using spare part number 693361-001. 4. If it is necessary to replace the display panel cable: a. Disconnect the display panel cable (1) from the webcam/microphone module. b. Remove the display panel cable (2). The display panel cable is included in the Display Cable Kit - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 96
cable (3) from the webcam/ microphone module. d. Remove the webcam/microphone module (4). The webcam/microphone module is available using spare part number 693318-001. The microphone module is available using spare part number 693313-001. 6. If it is necessary to replace the WLAN antenna cables and - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 97
c. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 693299-001. 7. If it is necessary to replace the WWAN antenna cables and transceivers: a. Detach the WWAN antenna transceivers (1) from the display - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 98
c. Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number 693299-001. Reverse this procedure to reassemble and install the display assembly. 90 Chapter 4 Removal and replacement procedures - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 99
System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 100
screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard of the screen, and then follow the on-screen instructions. - or corner of the screen, and then follow the on-screen instructions. - or - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 101
on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 102
external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 103
, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 104
6 Specifications Computer specifications Metric U.S. Dimensions Width 29.20 cm 11.50 in Depth 19.20 cm 7.56 in Height 2.65 cm 1.04 in Weight (equipped with 4-cell battery, hard drive, 1 memory module, and WLAN module) 1.33 kg 2.93 lbs Input power Operating voltage and current 18.5 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 105
ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 14.70 cm 25.90 cm 29.50 cm Up to 16.8 million 200:1 (typical) 200 nits (typical) 5.79 in 10.20 in 11.61 in 0.197 × 0.197 mm 1366 × 768 RGB vertical stripe - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 106
Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 107
) ● Creating system restore points ● Recovering individual files ● Restoring the computer to a previous state ● Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 108
HP Recovery Disc Creator. 2. Select Driver DVD or Windows DVD. 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Burn button restore your data and settings if a failure occurs. You can back up your information to an optional external hard drive, a network drive - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 109
can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 110
the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 111
system DVD completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 112
responsible for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 113
for evaluation in the country or region where it will be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 114
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 115
24, 32, 45 battery bay 16 battery lock latch 16 battery release latch 17 bottom components 16 button components 8 buttons pointing stick 11 TouchPad 11 TouchPad on/off 8, 11 C Cable Kit components 28 spare part number 28, 32 cables, service considerations 38 caps lock light 10 chipset, product - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 116
key 9 Windows logo key 9 L left-side components 13 light components 10 lights AC adapter/battery 12 caps lock 10 hard drive 12 num lock 10 power 12 TouchPad 10 webcam 7 wireless 10, 12 M mass storage device illustrated 29 precautions 39 spare part numbers 29 Media Card reader assembly removal 71 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 117
graphics 1 hard drive 2 keyboard 4 memory module 1 microphone 2 operating system 4 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 6 solid-state drive 2 video 2 wireless 3 product name 1, 43 product number 43 R removal/replacement preliminaries 38 - HP EliteBook 2170p | HP EliteBook 2170p Notebook PC Maintenance and Service Guid - Page 118
HP EliteBook 2170p Notebook PC
Maintenance and Service Guide