HP Engage Go 13.5 Maintenance and Service Guide - Page 7

11

Statement of memory volatility

............................................................................................................................................................................................

95

Current BIOS steps

..................................................................................................................................................................................................................

95

Nonvolatile memory usage

.................................................................................................................................................................................................

97

Questions and answers

........................................................................................................................................................................................................

99

Using HP Sure Start (select products only)

............................................................................................................................................................

101

12

Power cord set requirements

..............................................................................................................................................................................................

102

General requirements

..........................................................................................................................................................................................................

102

Japanese power cord requirements

.........................................................................................................................................................................

102

Country-specific requirements

.....................................................................................................................................................................................

102

13

Specifications

................................................................................................................................................................................................................................

104

Index

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105

vii

Section	Page
Computer features	8
Standard features	8
Mobile head unit features	10
Integrated features	12
Docking stand	12
Basic I/O connectivity base components	13
Advanced I/O connectivity base components	13
Connecting an AC adapter to power	14
Locating the mobile system power button	14
Locating the I/O connectivity base power button	15
Adjusting the mobile head unit	15
Mobile system serial number location	16
I/O connectivity base serial number location	16
Hardware setup	17
Tools needed	17
Warnings and cautions	17
Locking and releasing the mobile head unit	18
Attaching the mobile head unit to the dock	18
Removing the mobile head unit from the dock	18
Attaching an I/O connectivity base to the mobile system	19
Connecting a standalone I/O connectivity base to the mobile system	21
Configuring the I/O connectivity base powered serial ports	22
Attaching an optional fingerprint reader to the I/O connectivity base	23
Illustrated parts catalog	26
Computer major components	26
Optional components	27
Miscellaneous parts	28
Routine care, drive guidelines, and disassembly preparation	30
Electrostatic discharge information	30
Generating static electricity	30
Preventing electrostatic damage to equipment	31
Personal grounding methods and equipment	31
Grounding the work area	32
Recommended materials and equipment	32
Operating guidelines	33
Routine care	33
General cleaning safety precautions	33
Cleaning the HP Engage Go 13.5\	34
Cleaning the keyboard	34
Cleaning the monitor	34
Cleaning the mouse	35
Service considerations	35
Tools and software requirements	35
Screws	35
Cables and connectors	35
Hard drives	36
Lithium coin cell battery	36
SATA hard drives	36
Cable management	37
Removal and replacement procedures	38
Preparation for disassembly	38
Display assembly	38
Battery	39
Solid-state drive	40
Touch board	41
Hub board	42
Speaker	43
Volume board and buttons	44
WWAN module	45
Ambient light sensor (ALS)	47
Cameras	48
Camera LED module	49
Rear camera	50
Pogo connector	51
Power button board	52
System board	53
WLAN antennas	55
NFC module	56
Bump cover and pogo connector	57
Fingerprint reader	59
Computer Setup (F10) Utility	61
Using Computer Setup (F10) Utilities	61
Computer Setup Main	62
Computer Setup Security	66
Computer Setup Advanced	72
POST error messages	82
POST numeric codes and text messages	82
Interpreting POST diagnostic front panel lights and audible codes	88
Password security and resetting CMOS	91
Changing a setup or power-on password	91
Deleting a setup or power-on password	91
Backing up, restoring, and recovering	93
Backing up information and creating recovery media	93
Using Windows tools for backing up	93
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	93
Restoring and recovering your system	94
Creating a system restore	94
Restoring and recovery methods	94
Recovering using HP Recovery media	94
Changing the computer boot order	95
Using HP Sure Recover (select products only)	95
Using HP PC Hardware Diagnostics	96
Using HP PC Hardware Diagnostics Windows (select products only)	96
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	96
Accessing HP PC Hardware Diagnostics Windows	96
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	96
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	97
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	97
Downloading HP PC Hardware Diagnostics Windows	97
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	97
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	97
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	98
Installing HP PC Hardware Diagnostics Windows	98
Using HP PC Hardware Diagnostics UEFI	98
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	98
Starting HP PC Hardware Diagnostics UEFI	99
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	99
Downloading the latest HP PC Hardware Diagnostics UEFI version	99
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	100
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	100
Downloading Remote HP PC Hardware Diagnostics UEFI	100
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	100
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	100
Customizing Remote HP PC Hardware Diagnostics UEFI settings	101
Statement of memory volatility	102
Current BIOS steps	102
Nonvolatile memory usage	104
Questions and answers	106
Using HP Sure Start (select products only)	108
Power cord set requirements	109
General requirements	109
Japanese power cord requirements	109
Country-specific requirements	109
Specifications	111

HP Engage Go 13.5 Maintenance and Service Guide - Page 7

Using HP Sure Start select products only, Current BIOS steps

Page 7 highlights