HP Engage Go 13.5 Maintenance and Service Guide - Page 83

POST error messages, POST numeric codes and text messages, continued

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Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration memory. RTC (real-time clock) battery might need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See Removal and replacement procedures on page 31 for instructions about installing a new battery. 008-Microcode Patch Error Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, reseat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 00A-Product Information Not Valid 00B-MEBx Module did not checksum correctly 00C-PMM Deallocation Error during MEBx Cleanup The product information programmed into the system board is missing or invalid. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Use Computer Setup (F10) Utility on page 54 to update this information. 1. Reboot the computer. 2. Unplug the power cord, reseat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1. Reboot the computer. 2. Unplug the power cord, reseat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 76 Chapter 7 POST error messages

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Table 7-1
POST numeric codes and text messages
(continued)
Control panel message
Description
Recommended action
005-Real-Time Clock Power Loss
Invalid time or date in configuration
memory. RTC (real-time clock) battery
might need to be replaced.
Reset the date and time under Control
Panel (Computer Setup can also be
used). If the problem persists, replace
the RTC battery. See
Removal and
replacement procedures
on page
31
for instructions about installing a new
battery.
008–Microcode Patch Error
Processor is not supported by the BIOS.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
009–PMM Allocation Error during MEBx
Download
Memory error during POST execution
of the Management Engine (ME) BIOS
Extensions option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, reseat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the
system board.
00A-Product Information Not Valid
The product information programmed
into the system board is missing or
invalid.
Use
Computer Setup (F10) Utility
on page
54
to update this information.
00B-MEBx Module did not checksum
correctly
Memory error during POST execution
of the Management Engine (ME) BIOS
Extensions option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, reseat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the
system board.
00C-PMM Deallocation Error during
MEBx Cleanup
Memory error during POST execution
of the Management Engine (ME) BIOS
Extensions option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, reseat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the
system board.
76
Chapter 7
POST error messages