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HP Officejet Pro 8000 User Guide - Page 136

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EWS. See embedded Web server F firewalls troubleshooting 68 fonts supported 112 H help. See customer support HP Company notices 3 HP Printer Utility (Mac OS X) administrator settings 33 opening 38 panels 39 HP Solution Center 38 I ink cartridges expiration dates 41 lights 92 ordering online 97 part numbers 41, 98 recycling 123 removing 107 replacing 58 status 32, 41 storing 66 supported 57, 112 warranty 100 yields 112 installation accessories 13 Add Printer (Windows) 46 duplexer 13 hardware installation suggestions 83 ink cartridges 58 software (Mac OS X) 47 software (Windows) 43 software installation suggestions 84 tray 2 13 troubleshooting issues 83 Windows network software 44 IP address checking for device 76 static setting 67 J jams clearing 86 paper to avoid 17 preventing 87 L language, printer 112 lights on control panel illustration 92 understanding 92 loading tray 1 22 tray 2 23 locking trays 23 M Mac OS X borderless printing 28 HP Printer Utility 38 installing software 47 printing on special or custom-sized paper 27 printing settings 25 sharing device 47 turning accessories on in printer driver 14 uninstalling software 55 wireless communication setup 50 management tools 31 margins duplexer 22 setting, specifications 21 media. See paper memory specifications 112 model number 41 monitoring tools 32 N networks connector illustration 11 Ethernet connections 11 firewalls troubleshooting 68 Mac OS X setup 47 operating systems supported 113 printer information 40 protocols supported 113 sharing (Mac OS X) 47 sharing (Windows) 44 solve problems 77, 84 static IP address, setting 67 system requirements 114 Windows setup 44 wireless communication setup 48 wireless settings 49 noise information 115 O operating environment specifications. See specifications operating systems supported 112 output tray locating 10 paper supported 21 P packing the device 109 pages per month (duty cycle) 112 paper borderless printing 28 clearing jams 86 duplexing 25 feeding troubleshooting 75 guidelines, custom-sized 18 loading tray 1 22 loading tray 2 23 locking trays 24 multiple pages are picked 75 not supported 74 ordering 98 paper-feed problems 74 printing on custom-sized 27 selecting 17 sizes supported, custom- sized 20 skewed pages 75 specifications 18 supported sizes 18 types and weights supported 20 paper jams. See jams paper-feed problems multiple pages are picked 75 paper 75 paper not supported 74 paper stops halfway 74 recurring 74 skewed pages 75 tray 2 troubleshooting 74 PCL 3 support 112 132

Section	Page
Contents	5
Get started	11
Find other resources for the product	11
Find the device model number	12
Accessibility	13
Understand the device parts	13
Front view	14
Control panel	14
Back view	15
Connection information	15
Turn off the device	16
Eco-Tips	16
Install the accessories	17
Install the duplexer	17
Install Tray 2	17
Turn on accessories in the printer driver	18
To turn on accessories on Windows computers	18
To turn on accessories on Macintosh computers	18
Use the device	19
Select print media	19
Recommended papers for printing	19
Tips for selecting and using print media	21
Understand specifications for supported media	22
Understand supported sizes	22
Understand supported media types and weights	24
Set minimum margins	25
Load media	26
Configure trays	27
Change print settings	28
To change settings from an application for current jobs (Windows)	29
To change default settings for all future jobs (Windows)	29
To change settings (Mac OS X)	29
Print on both sides (duplexing)	29
Guidelines for printing on both sides of a page	30
Perform duplexing	30
Print on special and custom-sized media	31
Print borderless	32
To print a borderless document (Windows)	32
To print a borderless document (Mac OS X)	32
Print a Web page (Windows only)	33
Cancel a print job	33
Configure and manage	35
Manage the device	35
Monitor the device	36
Administer the device	37
Use device management tools	38
Embedded Web server	38
To open the embedded Web server	38
Embedded Web server pages	39
HP Toolbox (Windows)	40
Open the HP Toolbox	40
HP Toolbox tabs	41
Network Toolbox	42
Use the HP Solution Center (Windows)	42
HP Printer Utility (Mac OS X)	42
Open the HP Printer Utility	42
HP Printer Utility panels	43
Use the HP Device Manager	44
Understand the self-test diagnostic page	44
Understand the network configuration or wireless (some models only) status report	45
Configure the device (Windows)	47
Direct connection	47
To install the software before connecting the device (recommended)	47
To connect the device before installing the software	47
To share the device on a locally shared network	48
Network connection	48
Install the device on a network	49
Install the device software on client computers	49
Install the printer driver using Add Printer	50
Install the device in a pure IPV6 network environment	50
Configure the device (Mac OS X)	51
To install the software for network or direct connection	51
To share the device on a locally shared network	51
Set up the device for wireless communication (some models only)	52
Understand 802.11 wireless network settings	53
To set up wireless communication using the installer (Windows)	54
To set up the device for wireless communication using the installer (Mac OS X)	54
Connect the device using an ad hoc wireless network connection	55
To turn off wireless communication	55
Configure your firewall to work with HP devices	55
Change the connection method	56
Guidelines for ensuring wireless network security	57
To add hardware addresses to a wireless access point	57
Other guidelines	57
Uninstall and reinstall the software	58
Maintain and troubleshoot	61
Supported ink cartridges	61
Replace the ink cartridges	62
Maintain the printheads	63
To check printhead health	63
To print the print quality diagnostic page	63
To align the printheads	65
To clean the printheads	65
To clean the printhead contacts manually	66
To calibrate the linefeed	68
To replace the printheads	68
Store printing supplies	70
Store ink cartridges	70
Store printheads	70
Troubleshooting tips and resources	70
Solve printing problems	71
The device shuts down unexpectedly	71
The device is not responding (nothing prints)	71
Printer lights are blinking	72
Device takes a long time to print	72
Placement of the text or graphics is wrong	73
The device prints half a page, then ejects the paper	73
Device is printing from the wrong input tray	74
Poor print quality and unexpected printouts	74
General print quality troubleshooting	74
Meaningless characters print	75
Ink is smearing	75
Ink is not filling the text or graphics completely	76
Output is faded or dull colored	76
Colors are printing as black and white	76
Wrong colors are printing	76
Printout shows bleeding colors	76
The printout has a horizontal band of distortion near the bottom of a borderless print	77
Colors do not line up properly	77
Text or graphics are streaked	78
Something on the page is missing or incorrect	78
Solve paper-feed problems	78
Optional Tray 2 cannot be inserted	78
Media stops halfway	78
Another paper-feed problem is occurring	78
Solve device management problems	80
Embedded Web server cannot be opened	80
Solve network problems	81
Solve wireless problems	81
Basic wireless troubleshooting	82
Advanced wireless troubleshooting	82
Make sure your computer is connected to your network	83
Make sure that the HP device is connected to your network	84
Check to see if the firewall software is blocking communication	85
Make sure the HP device is online and ready	85
Your wireless router is using a hidden SSID	86
Make sure the wireless version of the HP device is set as the default printer driver (Windows only)	86
Make sure the HP Network Devices Support service is running (Windows only)	86
Add hardware addresses to a wireless access point (WAP)	87
Troubleshoot installation issues	87
Hardware installation suggestions	87
Software installation suggestions	88
Solve network problems	88
Clear jams	90
Clear a jam in the device	90
Tips for avoiding jams	91
Errors	91
Printhead(s) Missing - The following printhead appears to be missing, not detected, or incorrectly i ...	92
Incompatible Printhead - The following printhead is not intended for use in this printer	92
Printhead problem - The following printhead has a problem	92
Device Disconnected	92
Replace Cartridge(s) Soon - Replace the following cartridge soon	92
Cartridge Problem - The following cartridge appears to be missing or damaged	93
Cartridge Problem - The following cartridge must be replaced	93
Paper Mismatch - Paper detected does not match paper size or type selected	93
The cartridge cradle cannot move. Please turn device power off. Check device for paper jam or other ...	93
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the Resume button on the prin ...	93
The printer is out of paper. Load more paper and press the Resume button on the front of the printer	93
Incompatible Cartridge(s) - The following cartridge is not intended for use in this printer.	94
Printer Offline - Your printer is currently offline	94
Printer Paused - Your printer is currently paused	94
Document failed to print - The job failed to print due to an error in the printing system	95
General printer error	95
Control-panel lights reference	96
Interpreting control-panel lights	96
HP supplies and accessories	101
Order printing supplies online	101
Accessories	101
Supplies	102
Ink cartridges and printheads	102
HP media	102
Support and warranty	103
Obtain electronic support	103
Hewlett-Packard limited warranty statement	104
Ink cartridge warranty information	105
Obtain HP telephone support	106
Before you call	106
Support process	106
HP support by phone	107
Phone support period	107
Telephone support numbers	108
Placing a call	109
After the phone support period	109
Additional warranty options	109
HP Quick Exchange Service (Japan)	110
HP Korea customer support	110
Prepare the device for shipment	111
Remove the ink cartridges and printheads before shipment	111
Pack the device	113
Device specifications	115
Physical specifications	115
Product features and capacities	116
Processor and memory specifications	116
System requirements	116
Network protocol specifications	117
Embedded Web server specifications	118
Print resolution	118
Environmental specifications	118
Electrical specifications	118
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	119
Regulatory information	120
FCC statement	120
Notice to users in Korea	121
VCCI (Class B) compliance statement for users in Japan	121
Notice to users in Japan about the power cord	121
Toxic and hazardous substance table	121
Regulatory information for wireless products	122
Exposure to radio frequency radiation	122
Notice to users in Brazil	122
Notice to users in Canada	122
Notice to users in Taiwan	123
European Union regulatory notice	124
Regulatory model number	124
Declaration of conformity	125
Environmental product stewardship program	127
Paper use	127
Plastics	127
Material safety data sheets	127
Recycling program	127
HP inkjet supplies recycling program	127
Disposal of waste equipment by users in private households in the European Union	128
Power consumption	129
Chemical Substances	129
Third-party licenses	130

Match case Limit results 1 per page

EWS.

See

embedded Web

server

firewalls troubleshooting 68

fonts supported 112

help.

See

customer support

HP Company notices 3

HP Printer Utility (Mac OS X)

administrator settings 33

opening 38

panels 39

HP Solution Center 38

ink cartridges

expiration dates 41

lights 92

ordering online 97

part numbers 41, 98

recycling 123

removing 107

replacing 58

status 32, 41

storing 66

supported 57, 112

warranty 100

yields 112

installation

accessories 13

Add Printer (Windows) 46

duplexer 13

hardware installation

suggestions 83

ink cartridges 58

software (Mac OS X) 47

software (Windows) 43

software installation

suggestions 84

tray 2 13

troubleshooting issues 83

Windows network

software 44

IP address

checking for device 76

static setting 67

jams

clearing 86

paper to avoid 17

preventing 87

language, printer 112

lights on control panel

illustration 92

understanding 92

tray 1 22

tray 2 23

locking trays 23

Mac OS X

borderless printing 28

HP Printer Utility 38

installing software 47

printing on special or

custom-sized paper 27

printing settings 25

sharing device 47

turning accessories on in

printer driver 14

uninstalling software 55

wireless communication

setup 50

management tools 31

margins

duplexer 22

setting, specifications 21

media.

See

paper

memory

specifications 112

model number 41

monitoring tools 32

networks

connector illustration 11

Ethernet connections 11

firewalls troubleshooting 68

Mac OS X setup 47

operating systems

supported 113

printer information 40

protocols supported 113

sharing (Mac OS X) 47

sharing (Windows) 44

solve problems 77, 84

static IP address, setting 67

system requirements 114

Windows setup 44

wireless communication

setup 48

wireless settings 49

noise information 115

operating environment

specifications.

See

specifications

operating systems

supported 112

output tray

locating 10

paper supported 21

packing the device 109

pages per month (duty

cycle) 112

paper

borderless printing 28

clearing jams 86

duplexing 25

feeding troubleshooting 75

guidelines, custom-sized 18

loading tray 1 22

loading tray 2 23

locking trays 24

multiple pages are picked 75

not supported 74

ordering 98

paper-feed problems 74

printing on custom-sized 27

selecting 17

sizes supported, custom-

sized 20

skewed pages 75

specifications 18

supported sizes 18

types and weights

supported 20

paper jams.

See

jams

paper-feed problems

multiple pages are picked 75

paper 75

paper not supported 74

paper stops halfway 74

recurring 74

skewed pages 75

tray 2 troubleshooting 74

PCL 3 support 112

132