HP P2015 Service Manual - Page 162

Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content. Dropouts, jamming, or curl Excessive curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. The paper has variability from one side Turn the paper over. to the other. The paper is too moist, has the wrong grain direction, or is of short-grain construction Open the rear output bin, or use longgrain paper. Jamming, damage to printer Problems with feeding Print is skewed (crooked). The paper varies from side-to-side. The paper has cutouts or perforations. The paper has ragged edges. The paper varies from side-to-side. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. The media guides might be incorrectly adjusted. Turn the paper over. Use paper that is free of cutouts or perforations. Use high-quality paper that is made for laser printers. Turn the paper over. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Open the rear output bin, or use longgrain paper. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. More than one sheet feeds at one time. The media tray might be overloaded. The media might be wrinkled, folded, or damaged. The printer does not pull media from the media input tray. The printer might be in manual-feed mode. Remove some of the media from the tray. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. Verify that the printer is not in manual feed mode and print your job again. The printer does not pull media from media input tray when using the automatic two-sided printing feature. The pickup roller might be dirty or damaged. Contact HP Customer Care. The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size. Adjust the paper-length adjustment control to the correct length. The automatic two-sided printing media-size selector is not set to the correct page size. Push in the media selector for letter/ legal-size media. Pull out the mediasize selector for A4-size media. 152 Chapter 7 Problem solving ENWW