HP Pavilion m7-1000 HP Pavilion dv7 Entertainment PC - Maintenance and Service
HP Pavilion m7-1000 Manual
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- HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 1
HP Pavilion dv7 Entertainment PC Maintenance and Service Guide - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 4
iv Safety warning notice - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 5
12 TouchPad ...13 Lights ...14 Front ...16 Left side ...17 Right side ...18 Rear ...19 Bottom ...20 3 Illustrated parts catalog 21 Service tag ...21 Computer major components 22 Display assembly subcomponents 28 Mass storage devices ...29 Miscellaneous parts ...30 Sequential part number listing - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 6
Electrostatic discharge damage 40 Packaging and transporting guidelines 41 Component replacement procedures 44 Service tag ...44 Battery ...45 Hard drive ...46 RTC battery ...50 Optical drive ...51 Memory module ...53 WLAN module ...55 Keyboard ...57 Top cover ...61 Front speakers ...64 Power - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 7
files 107 Restoring specific files using Windows Backup and Restore 107 Recovering the original system using HP Recovery Manager 108 What you need to know 108 Recovering using HP Recovery partition (select models only 108 Recovering using the recovery media 109 Changing the computer boot - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 8
viii - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 9
1 Product description Category Product Name Processors Description Computer models equipped with an AMD processor HP Pavilion dv7 Entertainment PC √ ● AMD® A10-4600M 3.20-GHz processor √ (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz processor (4.0-MB - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 10
MB L3 cache, 35 W) ● Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, 35 W) AMD A70M fusion controller hub (FCH) Intel HM77 Express chipset Supports dual graphics: ● AMD RadeonT HD 7730M with 2048MB of dedicated video memory (128MB×16 DDR3 900-MHz×8 PCs); 128bit M2 package ● AMD RadeonT HD - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 11
29mm×29-mm ● NVIDIAR GeForceR 650M with 2048-MB of dedicated video memory (64-MB×32 GDDR5×8 PCs, 5Gbps); 128-bit M2 29mm×29-mm Support HD decode, DX11, HDMI, and Optimus Computer models equipped with an Intel processor √ 3 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 12
Two customer-accessible/upgradable memory √ module slots DDR3-1600-MHz dual channel support Supports up to 16384-MB system RAM Supports the following system RAM configurations: ● 16384-MB (8192-MB×2; not supported on computer models equipped with a 32bit operating system) ● 12288-MB (8192-MB - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 13
mm (.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: ● 1-TB, 5400-rpm, 12.7-mm ● 750-GB, 7200-rpm and 5400-rpm, 9.5- mm ● 640-GB, 5400-rpm, 9.5-mm ● 500 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 14
Audio and video Ethernet Wireless Description Computer models equipped with an AMD processor HD audio √ Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 15
(RC, V, PFC, 3-wire) 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 65-W HP Smart AC adapter (RC, V, EM, 3wire) Supports the following batteries (battery is √ user-removable) ● 9-cell, 100-Wh, 3.0-Ah, Li-ion battery ● 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Computer models equipped with an - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 16
with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 7 Home Basic 64- and 32-bit ● Windows 7 Home Premium 64- and 32- bit ● Windows 7 Professional 64- and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 17
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 18
signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and country or region. These notices are located in Help and Support. 10 Chapter 2 External component identification - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 19
Buttons, speakers, and fingerprint reader Item (1) Component Power button (2) Speakers (2) (3) Fingerprint reader Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 20
Keys Item (1) (2) (3) (4) Component esc key fn key Windows logo key b key (5) Action keys (6) Windows applications key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 21
Item (7) Component num lock key (8) Integrated numeric keypad TouchPad Description Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 22
Lights Item (1) Component Power light (2) Mute light (3) Wireless light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 23
Item (4) (5) Component Caps lock light Fingerprint reader light Description On: Caps lock is on, which switches the keys to all capital letters. ● White: The fingerprint was read. ● Amber: The fingerprint was not read. Lights 15 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 24
Front Component Digital Media slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 25
Left side Item (1) (2) (3) (4) (5) (6) (7) Component Vent External monitor port HDMI port RJ-45 (network) jack USB 3.0 ports (2) Audio-in (microphone) jack Audio-out (headphone) jack Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 26
Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Connects an optional USB ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 27
Item (9) (10) Component Power connector Security cable slot Rear Component Vent Description Connects an AC adapter. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 28
identification Description Provides superior bass sound. Holds the battery. Releases the service cover, and releases the battery from the battery bay. Enable airflow to cool internal components. remove the module to restore computer functionality, and then contact customer support through Help and - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 29
the computer serial number and model description provided on the service tag. Item (1) (2) (3) Description Product name Serial number information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 30
Computer major components 22 Chapter 3 Illustrated parts catalog - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 31
Item (1) (2) Component Spare part number 17.3-in, LED display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: FHD, AntiGlare display assembly for use only on computer models equipped with - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 32
Item (3) (4) (5) (6) (7) (8) (9) Component Spare part number For use only on computer models equipped with an Intel processor in the Netherlands 681980-B31 For use only on computer models equipped with an Intel processor in Portugal 681980-131 For use only on computer models equipped with an - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 33
Item (10) (11) Component Spare part number For use only on computer models equipped with the Intel 650M chipset, a 35W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) 682041-001 For use only on computer models - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 34
) 681996-001 USB board (includes cable) 681986-001 Base enclosure (includes battery release latch assembly) 681970-001 Battery: 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Hard drives (2, do not include the primary or secondary hard - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 35
module 670034-001 4-GB memory module 641369-001 2-GB memory module 652972-001 RTC battery (includes cable and double-sided tape) 682091-001 WLAN module: For use on all Intel processor in Japan 670290-001 Service cover (includes speaker grilles and front rubber feet) 681989-001 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 36
Display assembly subcomponents Item (1) (2) (3) (4) (5) Component Spare part number Display bezel 681971-001 Webcamera/microphone module 682045-001 Display panel: 17.3-in, AntiGlare, FHD display panel 681991-001 17.3-in, BrightView, HD display panel 681990-001 Display Hinge Kit ( - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 37
Item (6) (7) (8) Component Antenna Kit (includes left and right wireless antenna cables and transceivers) Display speakers (include speaker cables) Display enclosure Display Screw Kit Spare part number 681968-001 681994-001 681969-001 681993-001 Mass storage devices Item (1) Component Spare - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 38
-001 681984-001 681982-001 681997-001 682099-001 Miscellaneous parts Component AC adapter: For use on all computer models: 90-W HP Smart AC adapter (RC, V, PFC, 3-wire) 65-W HP Smart AC adapter (RC, V, 3-wire) 120-W slim AC adapter (RC, V, PFC, 3-wire) for use only on computer models equipped with - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 39
Component Power cord (3-pin, black, 1.83-m): For use on all computer models in North America For use only on computer models equipped with an Intel processor: For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in Japan For use in South Africa For use - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 40
use only on computer models equipped with an Intel processor in India (3pin, black, 1.83-m) 609939-001 65-W HP Smart AC adapter for use on all computer models (RC, V, 3-wire) 609940-001 90-W HP Smart AC adapter for use on all computer models (RC, V, PFC, 3-wire) 622643-001 320-GB, 5400-rpm - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 41
Centrino Advanced-N 6230 WLAN module for use on all computer models 671731-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 672412-001 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 675794-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter for use on all computer models 676359-001 Intel Core i5 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 42
Wireless Antenna Kit (includes left and right wireless antenna transceivers and cables) 681969-001 Display enclosure 681970-001 Base enclosure (includes battery release latch assembly) 681971-001 Display bezel 681972-001 Display panel cable for use only on computer models equipped with an - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 43
Spare part number Description 681980-211 Keyboard without backlight in black finish for use only on computer models equipped with an Intel processor in Hungary (includes keyboard cable) 681980-251 Keyboard without backlight in black finish for use only on computer models equipped with an Intel - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 44
USB board (includes cable) 681987-001 TouchPad button board (includes bracket and cable) 681988-001 Card Reader board (includes cable) 681989-001 Service cover 681990-001 17.3-in, LED, HD, BrightView display panel 681991-001 17.3-in, LED, FHD, AntiGlare display panel 681992-001 Screw - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 45
only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes replacement thermal material) 682091-001 RTC battery (includes cable and double-sided tape) 682099-001 32-GB mSATA solid-state drive for use only on computer models equipped with an - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 46
Spare part number Description 684139-001 Display panel cable for use only on computer models equipped with an HD display assembly, an Intel processor, and a graphics subsystem with UMA memory 684140-001 Display panel cable for use only on computer models equipped with an HD display assembly, an - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 47
parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 48
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 49
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 50
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 51
● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 52
servicing the computer. Make special note of each screw size and location during removal and replacement. Service service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 45 for battery removal instructions part number helps a service technician to determine what - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 53
Description 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 672412-001 671731-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 54
the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). Remove the hard drive: 1. Slide the battery release latch (1) to release the service cover. 2. Slide the service cover (2) toward the front of the computer. 46 Chapter 4 Removal and - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 55
3. Remove the service cover (3). The service cover is available using spare part number 682088-001. 4. Disconnect the primary hard drive connector cable (1) from the system board. 5. Remove the two Phillips PM2.5×5.5 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 56
8. Release the secondary hard drive connector cable from the clips (2) and routing channel built into the base enclosure. 9. Remove the two Phillips PM2.5×8.5 screws (3) that secure the secondary hard drive to the computer. 10. Use the tab to slide the secondary hard drive (4) to the left, and then - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 57
11. If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, primary hard drive connector cable, and secondary hard drive connector cable are available in the Hard - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 58
all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Hard drive on page 46). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Release the RTC battery (2) from the cavity in the base enclosure - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 59
computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Hard drive on page 46). Remove the optical drive: 1. Remove the Phillips PM2.5×4.0 screw (1) that secures - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 60
3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 61
from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Hard drive on page 46). Remove the memory module: 1. Spread the retaining tabs (1) on each side of - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 62
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. 54 Chapter 4 Removal and replacement procedures - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 63
, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Hard drive on page 46). Remove - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 64
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 65
Keyboard Description Keyboard with backlight (includes keyboard cable and backlight cable): For use on all computer models in the United States For use only on computer models equipped with an Intel processor in Saudi Arabia For use only on computer models equipped with an Intel processor in Belgium - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 66
the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Hard drive on page 46). Remove the keyboard: 1. Remove the two Phillips PM2.5×8.5 screws that secure the - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 67
4. Press on the back of the keyboard through the opening in the optical drive bay until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 68
8. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the cable (4) from the system board. 9. Remove the keyboard (5). Reverse this procedure to install the keyboard. 60 Chapter 4 Removal and replacement procedures - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 69
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 70
screws that secure the top cover to the computer: (1) Two Phillips PM2.0×3.0 screws in the optical drive bay (2) Three Phillips PM2.0×2.5 screws in the battery bay (3) Two Phillips PM2.5×4.0 screws in the hard drive bay 3. Turn the computer right side up, with the front toward you. 4. Open the - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 71
6. Remove the Phillips PM2.5×4.0 screw that secures the top cover to the computer. 7. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from the base enclosure. 8. Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base enclosure - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 72
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 73
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 74
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 75
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 76
c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the TouchPad button board: 1. Turn the top cover upside down, with the front toward you. 2. Release the TouchPad button board ZIF connector (1) to which the TouchPad button board cable is connected, and then - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 77
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 78
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 79
c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the USB board: 1. Disconnect the USB board cable (1) from the system board. 2. Detach the USB board cable (2) from the system board and base enclosure. (The USB board cable is attached to the system board and the - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 80
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive on page 51) c. - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 81
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7730M graphics subsystem (includes 2.0-GB of discrete video memory) 682223-001 For - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 82
on page 81) Remove the system board: 1. Close the computer. 2. Turn the computer upside down, with the front toward you. 3. Disconnect the RTC battery cable (1) from the system board. 4. Disconnect the subwoofer cable (2) from the system board. 5. Turn the computer right side up, with the front - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 83
6. Open the computer. 7. Disconnect the following cables from the system board: (1) Card Reader board cable (2) Display speaker cable (3) Front speaker passthrough cable (4) Optical drive connector cable (5) Display panel cable 8. Detach the display panel cable (5) from the heat sink. (The display - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 84
10. Disconnect the power connector cable (2) from the system board. 11. Remove the four Phillips PM2.5×6.0 screws (1) that secure the system board to the base enclosure. 12. Lift the right side of the system board (2) until it rests at an angle. 13. Remove the system board (3) by sliding it up and - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 85
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 86
3. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the fan/heat sink assembly, loosen the seven captive Philllips screws (2) and (3) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 87
discrete memory. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it ● Thermal pads are used on the system board components (5) and the heat sink sections - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 88
an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 89
an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 90
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 91
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 92
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 93
d. Top cover (see Top cover on page 61) e. System board (see System board on page 73) Remove the subwoofer: 1. Release the subwoofer cables (1) from the clips (2) and routing channel built into the base enclosure. 2. Remove the two Phillips PM2.5×10.0 screws (1) that secure the subwoofer to the base - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 94
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 95
3. Remove the optical drive connector (3). Reverse this procedure to install the optical drive connector cable. Component replacement procedures 87 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 96
Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the hard drive (see Hard drive on page 46). 6. Remove the optical drive (see Optical drive on page 51 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 97
4. Release the wireless antenna cables (4) from the clips (5) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 98
c. Remove the display bezel (6). The display bezel is available using spare part number 681971-001. 8. If it is necessary to replace the display panel: a. Disconnect the logo light cable (1). b. Release the display panel cable from the clip (2) built into the display enclosure. 90 Chapter 4 Removal - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 99
rear surface of the display panel. (The display panel cable is attached to the display panel by double-sided tape.) Release the adhesive support strip (3) that secures the display panel cable connector to the display panel. c. Release the handle (4) that secures the display panel cable connector to - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 100
d. Disconnect the display panel cable (5) from the display panel. The display panel cable is available using the following spare part numbers: ● 682226-001-Display panel cable for use only on computer models equipped with an Intel processor, an FHD display assembly, and a graphics subsystem with - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 101
b. Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682045-001. 11. If it is necessary to replace the hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 102
12. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 103
b. Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 681994-001. Reverse this procedure to install the display assembly. Component replacement procedures 95 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 104
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. 96 Chapter 5 Setup Utility (BIOS - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 105
battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 106
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. 98 Chapter 5 Setup Utility (BIOS) and System Diagnostics - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 107
6 Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight Dual hard drive Single hard drive Input power Operating voltage and current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 108
Metric U.S. Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 100 Chapter 6 Specifications - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 109
17.3-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 23.3 cm 9.17 in 39.8 cm 15.67 in 43.9 cm 17.29 in Up to 16 - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 110
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 102 Chapter 6 Specifications - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 111
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 112
Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see the "Recovering the original system using HP Recovery Manager" section in this chapter. Creating system shadow copies to restore, see Help and Support. 104 Chapter 7 Backing up, restoring, and recovering - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 113
and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and follow the on-screen instructions. To restore, see the "Restoring to a previous system restore point" section in this chapter. Backing up system and personal information Your - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 114
● Verify the amount of free space on your backup storage device before you back up. ● You should back up: ◦ Before adding or changing software or hardware. ◦ Before the computer is repaired or restored. ◦ On a regular schedule to be sure you have recent copies of personal information. ◦ After you - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 115
Windows settings. See Help and Support for more information. To restore the problems. If uninstalling does not fix the problems, you System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally recover the original system using HP Recovery Manager. You can - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 116
been included if your computer did not ship with a recovery partition. 1. Access HP Recovery Manager in either of the following ways: ● Select Start and type recovery Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. 108 Chapter 7 Backing up, restoring, and - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 117
restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See the "Changing the the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 118
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 119
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 120
laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 112 Chapter 9 Recycling - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 121
12 base enclosure, spare part number 26, 34 battery removal 45 spare part numbers 26, 33, 45 battery bay 20 battery release latch 20 Blu-ray Disc R/RW with SuperMulti 18 power 11 TouchPad 13 TouchPad on/off 13 C cables, service considerations 39 caps lock light 15 Card Reader board removal 83 spare - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 122
removal 86 spare part number 26, 86 optical drive eject button 18 optical drive light 18 P packaging guidelines 41 part number 21, 44 plastic parts, service considerations 39 pointing device, product description 7 114 Index - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 123
ports 7 power requirements 7 processors 1 product name 1 security 8 serviceability 8 solid-state drives 5 video 6 wireless 6 product name removal/replacement preliminaries 39 procedures 44 right-side components RJ-45 jack 17 RTC battery removal 50 spare part number 18 27, 37, 50 S Screw Kit, spare - HP Pavilion m7-1000 | HP Pavilion dv7 Entertainment PC - Maintenance and Service - Page 124
HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide