HP Photosmart C6100 Basics Guide - Page 80

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For

more detailed information, check the report to see which part of the test failed, and then review the

appropriate topic in this section for solutions to try.

●

The "Fax Hardware Test" failed.

●

The "Fax Connected to Active Telephone Wall Jack" test failed

●

The "Phone Cord Connected to Correct Port on Fax" test failed

●

The "Using Correct Type of Phone Cord with Fax" test failed

●

The "Dial Tone Detection" test failed

●

The "Fax Line Condition" test failed

The "Fax Hardware Test" failed.

Solution

●

Turn off the HP All-in-One by using the

On

button located on the control panel and then

unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the

power cord back in and turn the power on. Run the test again. If the test fails again,

continue reviewing the troubleshooting information in this section.

Note

Depending how long the HP All-in-One is unplugged, the date and time

might be erased. You might need to reset the date and time later, when you plug

the power cord back in.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might

not be a problem.

●

If you are running the test from the

Fax Setup Wizard

, make sure the HP All-in-One is

not busy completing another task, such as making a copy. Check the display for a

message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and

in the idle state, before running the test.

After you resolve any problems found, run the fax test again to make sure it passes and the

HP All-in-One is ready for faxing. If the

Fax Hardware Test

continues to fail and you experience

problems faxing, contact HP Support. Go to

www.hp.com/support

. If prompted, choose your

country/region, and then click

Contact HP

for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution

What to do

●

Check the connection between the telephone wall jack and the HP All-in-One to make

sure the phone cord is secure.

●

Make sure you use the phone cord that came with the HP All-in-One. If you do not use

the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you

might not be able to send or receive faxes. After you plug in the phone cord that came

with the HP All-in-One, run the fax test again.

●

Make sure you have correctly connected the HP All-in-One to the telephone wall jack.

Using the phone cord supplied in the box with the HP All-in-One, connect one end to your

Basics Guide

77

Troubleshooting and support

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	16
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	19
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	52
Case J: Shared voice/fax line with computer dial-up modem and answering machine	53
Case K: Shared voice/fax line with computer dial-up modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Set the number of rings before answering	58
Change the answer ring pattern for distinctive ringing	58
Test your fax setup	59
Set the fax header	59
Use the HP All-in-One features	61
Load originals and load paper	61
Load an original in the automatic document feeder	61
Load an original on the glass	62
Load 10 x 15 cm (4 x 6 inch) photo paper	62
Avoid paper jams	63
Make a copy	64
Scan an image	64
Scan an original to a computer	64
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Print 10 x 15 cm (4 x 6 inch) photos	67
Print from a software application	68
Send a basic fax	70
Replace the ink cartridges	70
Align the printer	73
Clean the HP All-in-One	73
Clean the glass	74
Clean the lid backing	75
Clean the exterior	75
Troubleshooting and support	76
Uninstall and reinstall the software	76
Hardware setup troubleshooting	77
Fax setup troubleshooting	79
The fax test failed	80
Network troubleshooting	96
Wired network setup troubleshooting	96
Wireless setup troubleshooting	98
Network software installation troubleshooting	101
Clear paper jams	102
Information on ink cartridges	104
Ink cartridge messages	104
Support process	109
HP support by phone	109
Phone support period	109
Placing a call	109
After the phone support period	109
Additional warranty options	109
Technical information	110
System requirements	110
Paper specifications	110
Paper tray capacities	110
Paper sizes	110
Print specifications	110
Copy specifications	111
Scan specifications	111
Fax specifications	111
Physical specifications	111
Power specifications	111
Environmental specifications	112
Acoustic information	112
Environmental product stewardship program	112
Regulatory notices	112
Regulatory model identification number	112
Ink cartridge warranty information	112
Warranty	113

HP Photosmart C6100 Basics Guide - Page 80

The fax test failed, The Fax Hardware Test failed. - review

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