HP Photosmart C6100 Basics Guide - Page 89

sound quality of the phone line by plugging a phone into the telephone wall jack and listening

for static or other noise.

If you hear noise, do the following

1.

Turn off your DSL modem and completely remove power for at least 15 minutes.

2.

Turn the DSL modem back on.

3.

Listen to the dial tone again. If the dial tone sounds clear (no noise or static), try sending

or receiving a fax.

Note

You might notice static on the phone line again in the future. If the HP All-in-

One stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your phone company. For information on turning your

DSL modem off, contact your DSL provider for support.

Cause

You are faxing over the Internet using an IP phone, and there was a problem with the

transmission.

Solution

Try resending your fax at a later time. Also, make sure your Internet service provider

supports faxing over the Internet.

If the problem persists, contact your Internet service provider.

The HP All-in-One cannot send faxes, but can receive faxes

Cause

The HP All-in-One is not set up properly for faxing.

Solution

Follow the instructions provided in this guide to set up the HP All-in-One properly

for faxing, based on the equipment and services you have on the same phone line as the

HP All-in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure

you set it up properly.

The HP All-in-One prints a report with the results of the test. If the test fails, review the report

for information on how to fix the problem.

Cause

The HP All-in-One might be dialing too fast or too soon.

Solution

You might need to insert some pauses in the number sequence. For example, if

you need to access an outside line before dialing the phone number, insert a pause following

the access number. If your number is 95555555, and 9 accesses an outside line, you might

insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press

the

Space

button repeatedly until a dash (

-

) appears on the display.

If you are using a speed dial entry to send the fax, update the speed dial entry to include pauses

in the number sequence.

You can also send the fax using monitor dialing. This enables you to listen to the phone line

as you dial. You can set the pace of your dialing and respond to prompts as you dial.

Cause

The number you entered when sending the fax is not in the proper format.

Solution

Check to see that the fax number you entered is correct and in the proper format.

For example, you might need to dial a "9" prefix, depending on your phone system.

If your phone line has a PBX system, make sure you are dialing the number for an outside line

before dialing the fax number.

Cause

The receiving fax machine is having problems.

Solution

To check this, try calling the fax number from a telephone and listen for fax tones.

If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice

mail service could be interfering with the recipient's phone line. You can also ask the recipient

to check the receiving fax machine for any problems.

Chapter 5

86

HP Photosmart C6100 All-in-One series

Troubleshooting and support

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	16
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	19
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	52
Case J: Shared voice/fax line with computer dial-up modem and answering machine	53
Case K: Shared voice/fax line with computer dial-up modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Set the number of rings before answering	58
Change the answer ring pattern for distinctive ringing	58
Test your fax setup	59
Set the fax header	59
Use the HP All-in-One features	61
Load originals and load paper	61
Load an original in the automatic document feeder	61
Load an original on the glass	62
Load 10 x 15 cm (4 x 6 inch) photo paper	62
Avoid paper jams	63
Make a copy	64
Scan an image	64
Scan an original to a computer	64
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Print 10 x 15 cm (4 x 6 inch) photos	67
Print from a software application	68
Send a basic fax	70
Replace the ink cartridges	70
Align the printer	73
Clean the HP All-in-One	73
Clean the glass	74
Clean the lid backing	75
Clean the exterior	75
Troubleshooting and support	76
Uninstall and reinstall the software	76
Hardware setup troubleshooting	77
Fax setup troubleshooting	79
The fax test failed	80
Network troubleshooting	96
Wired network setup troubleshooting	96
Wireless setup troubleshooting	98
Network software installation troubleshooting	101
Clear paper jams	102
Information on ink cartridges	104
Ink cartridge messages	104
Support process	109
HP support by phone	109
Phone support period	109
Placing a call	109
After the phone support period	109
Additional warranty options	109
Technical information	110
System requirements	110
Paper specifications	110
Paper tray capacities	110
Paper sizes	110
Print specifications	110
Copy specifications	111
Scan specifications	111
Fax specifications	111
Physical specifications	111
Power specifications	111
Environmental specifications	112
Acoustic information	112
Environmental product stewardship program	112
Regulatory notices	112
Regulatory model identification number	112
Ink cartridge warranty information	112
Warranty	113

HP Photosmart C6100 Basics Guide - Page 89

Cause, Solution, Space, HP Photosmart C6100 All-in-One series, If you hear noise, do the following

Page 89 highlights