HP Photosmart C6100 Basics Guide - Page 94

Cause, Backup, Fax Reception, Solution, Backup Fax Reception, Fax Log, Rings to, Answer, Basics

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Troubleshooting and support Note To clear the memory, you can also delete the faxes stored in memory by turning off the HP All-in-One. Cause An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off. Solution Check for the following problems: ● The HP All-in-One is turned off. Press the On button to turn on the device. ● The HP All-in-One is not set up properly for faxing. ● There is no paper loaded in the input tray. ● There is a paper jam. ● The ink cartridge door is open. Close the ink cartridge door. ● The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. Note If Backup Fax Reception is enabled and you turn off the HP All-in-One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the HP All-in-One is turned off. After you resolve any problems found, the HP All-in-One can begin answering incoming fax calls. Fax tones are recorded on my answering machine Cause The answering machine is not set up properly with the HP All-in-One or the Rings to Answer setting is not correct. Solution Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Basics Guide 91

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Note
To clear the memory, you can also delete the faxes stored in memory by turning
off the HP All-in-One.
Cause
An error condition is preventing the HP All-in-One from receiving faxes and
Backup
Fax Reception
is set to
Off
.
Solution
Check for the following problems:
●
The HP All-in-One is turned off. Press the
On
button to turn on the device.
●
The HP All-in-One is not set up properly for faxing.
●
There is no paper loaded in the input tray.
●
There is a paper jam.
●
The ink cartridge door is open. Close the ink cartridge door.
●
The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that
are blocking the print head assembly (including any packing materials), and then turn the
HP All-in-One on again.
Note
If
Backup Fax Reception
is enabled and you turn off the HP All-in-One,
all faxes stored in memory are deleted, including any unprinted faxes that you
might have received while the HP All-in-One was in an error condition. You will
need to contact the senders to ask them to resend any unprinted faxes. For a list
of the faxes you have received, print the
Fax Log
. The
Fax Log
is not deleted
when the HP All-in-One is turned off.
After you resolve any problems found, the HP All-in-One can begin answering incoming fax
calls.
Fax tones are recorded on my answering machine
Cause
The answering machine is not set up properly with the HP All-in-One or the
Rings to
Answer
setting is not correct.
Solution
Note
This possible solution applies only in the countries/regions that receive a 2-wire
phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil,
Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea,
Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia,
Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Basics Guide
91
Troubleshooting and support