HP Photosmart C6100 Basics Guide - Page 92

Solution, Rings to, Answer, Cause, Distinctive Ring, Double Rings, Basics Guide

Get HP Photosmart C6100 - All-in-One Printer PDF manuals and user guides View all HP Photosmart C6100 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 92 highlights

Troubleshooting and support Solution Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and HP All-in-One. 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP All-in-One Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the HP All-in-One should be greater than the number of rings to answer for the answering machine. Set your answering machine to a low number of rings and the HP All-in-One to answer in the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering machine will record the incoming message. Cause You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-inOne does not match. Solution If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. Basics Guide 89

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
Solution
Note
This possible solution applies only in the countries/regions that receive a 2-wire
phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil,
Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea,
Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia,
Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
When you have an answering machine on the same phone line you use for fax calls, you must
connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as
shown below. You also need to set the correct number of rings to answer for both the answering
machine and HP All-in-One.
1
Telephone wall jack
2
Connect to the IN port on the answering machine
3
Connect to the OUT port on the answering machine
4
Telephone (optional)
5
Answering machine
6
Use the phone cord supplied in the box with the HP All-in-One
Make sure the HP All-in-One is set to receive faxes automatically and that the
Rings to
Answer
setting is correct. The number of rings to answer for the HP All-in-One should be
greater than the number of rings to answer for the answering machine. Set your answering
machine to a low number of rings and the HP All-in-One to answer in the maximum number of
rings supported by your device. (The maximum number of rings varies by country/region.) In
this setup, the answering machine will answer the call and the HP All-in-One will monitor the
line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the call is
a voice call, the answering machine will record the incoming message.
Cause
You have a special ring pattern for your fax phone number (using a distinctive ring
service through your telephone company), and the
Distinctive Ring
setting on the HP All-in-
One does not match.
Solution
If you have a special ring pattern for your fax phone number (using a distinctive ring
service through your telephone company), make sure that the
Distinctive Ring
setting on the
HP All-in-One is set to match. For example, if the phone company has assigned your number
a double ring pattern, make sure
Double Rings
is selected as the
Distinctive Ring
setting.
Basics Guide
89
Troubleshooting and support