HP ProBook 4525s HP ProtectTools User Guide - Windows XP, Windows Vista, Windo - Page 92

Troubleshooting, Short description, Details, Solution - service manual

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Short description Details Solution Password Manager does not recognize the Connect button on screen. If the Single Sign On credentials for Remote Desktop Connection (RDP) are set to Connect, when Single Sign On is relaunched, it always enters Save As instead of Connect. HP is researching a workaround for future product enhancements. The user is unable to log on to Password Manager after transitioning from Standby mode to Hibernation on Windows XP Service Pack 1 only. After allowing system to transition into hibernation and sleep mode, the Administrator or user is unable to log on to Password Manager and the Windows logon screen remains displayed no matter which logon credential (password, fingerprint, or Java Card) is selected. Update Windows to Service Pack 2 via Windows Update. Refer to Microsoft knowledge base article 813301 at http://www.microsoft.com for more information on the cause of the issue. In order to log on, the user must select Password Manager and log on. After logging on to Password Manager, the user is prompted to log on to Windows (the user may have to select the Windows logon option) to complete the logon process. If the user logs on to Windows first, then the user must manually log on to Password Manager. The security Restore Identity process loses association with virtual token. When user restores identity, Password Manager can lose the association with the location of the virtual token at logon screen. Even though Password Manager has the virtual token registered, the user must reregister the token to restore the association. This is currently by design. When uninstalling Security Manager without keeping identities, the system (server) part of the token is destroyed, so the token cannot be used anymore for logging on, even if the client part of the token is restored through identity restore. HP is investigating long-term options for resolution. 84 Chapter 13 Troubleshooting

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Short description
Details
Solution
Password Manager does
not recognize the
Connect
button on
screen.
If the Single Sign On credentials for
Remote Desktop Connection (RDP) are
set to
Connect
, when Single Sign On is
relaunched, it always enters
Save As
instead of
Connect
.
HP is researching a workaround for future product
enhancements.
The user is unable to log
on to Password Manager
after transitioning from
Standby mode to
Hibernation on Windows
XP Service Pack 1 only.
After allowing system to transition into
hibernation and sleep mode, the
Administrator or user is unable to log on
to Password Manager and the Windows
logon screen remains displayed no
matter which logon credential
(password, fingerprint, or Java Card) is
selected.
Update Windows to Service Pack 2 via Windows
Update. Refer to Microsoft knowledge base article
813301 at
for more
information on the cause of the issue.
In order to log on, the user must select Password
Manager and log on. After logging on to Password
Manager, the user is prompted to log on to Windows
(the user may have to select the Windows logon option)
to complete the logon process.
If the user logs on to Windows first, then the user must
manually log on to Password Manager.
The security
Restore
Identity
process loses
association with virtual
token.
When user restores identity, Password
Manager can lose the association with
the location of the virtual token at logon
screen. Even though Password Manager
has the virtual token registered, the user
must reregister the token to restore the
association.
This is currently by design.
When uninstalling Security Manager without keeping
identities, the system (server) part of the token is
destroyed, so the token cannot be used anymore for
logging on, even if the client part of the token is restored
through identity restore.
HP is investigating long-term options for resolution.
84
Chapter 13
Troubleshooting