HP ProSignia 320 Desktop PC 6433C Compaq Deskpro Family of Personal Computers,
HP ProSignia 320 Desktop PC 6433C Manual
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- HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 1
Quick Troubleshooting Guide Compaq Deskpro Family of Personal Computers Compaq Deskpro Workstations Compaq Professional Workstations Compaq Armada Notebooks Compaq Prosignia Notebooks - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 2
agreement. The software may be used or copied only in accordance with the terms of the agreement. Quick Troubleshooting Guide Compaq Deskpro Family of Personal Computers Compaq Deskpro Workstations Compaq Professional Workstations Compaq Armada Notebooks Compaq Prosignia Notebooks Second - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 3
Printer's Mark - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 4
CONTENTS chapter 1 General Service Information Troubleshooting Procedures ...1-1 Tools Required - Desktop Computers and Workstations 1-1 Tools ...3-8 8. Non-Functioning Docking Station 3-9 9. No O/S Loading ...3-10 10. No O/S Loading from Hard Drive, Part 1 3-11 Quick Troubleshooting Guide iii - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 5
Audio, Part 2 ...3-17 17. Non-Functioning Device 3-18 18. Non-Functioning Pointing Device or Keyboard 3-19 19. No Network or Modem Connection 3-20 appendix A Further Troubleshooting ...A-1 appendix B POST Error Messages - Numbered B-1 appendix C Post Error Messages - Not Numbered C-1 iv Quick - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 6
1 chapter GENERAL SERVICE INFORMATION The information in this you find yourself in a bind, refer back to flowchart 1 to determine which potential problems you can rule out. Tools Required - Desktop Computers and Workstations TTorx T-15 before turning on the computer. Quick Troubleshooting Guide 1-1 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 7
the system board uses jumpers, remove the E50 jumper from pins 1 and 2 for 60 seconds; then replace the jumper. Customer Responsibilities Check the service contract and verify that the customer has taken care of these items: TInstalling the operating system. TProviding and running all virus check - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 8
instructions from memory. It finds the instructions from the power-on restart vector addressed in ROM and begins executing those instructions. The instructions might be a problem with the ROM, displayed with instructions for restarting problems suspect a hard drive problem. If the computer reports - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 9
computer off-line and to assist in maximizing computer availability. The information obtained by the utility is useful in troubleshooting computer problems, and streamlines the service process by enabling quick and easy identification of computer configurations, which is the first step in resolving - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 10
FLOWCHARTS FOR DESKTOP COMPUTERS 1. Initial Troubleshooting, 2-2 2. No Power, Part 1, 2-3 3. No Power, Part 2, 2-4 4. No Power, Part 3. 2-5 5. No Video, Part 1, 2-6 6. No Video, Part 2, 2-7 7. No 17. No O/S Loading from Network, 2-18 18. Non-Functioning Device, 2-19 Quick Troubleshooting Guide 2-1 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 11
1. Initial Troubleshooting Begin Troubleshooting 115/230V set right? Y Is there power? Y Is there video? Y Beeps, LEDs, or error messages Loading N Go to Page 2-19, Non-Functioning Device Y Run Compaq Configuration Utility, see Chapter 1 2-2 Troubleshooting Flowcharts for Desktop Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 12
is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. Quick Troubleshooting Guide 2-3 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 13
-ata-time to find faulty drive. 2. Add cards back one-ata-time to find faulty card. Go to Page 2-5, No Power, Part 3 N Power on? Y Done 2-4 Troubleshooting Flowcharts for Desktop Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 14
the power source or the unit before beginning disassembly procedures. Power LED on? N Replace power switch. Y Done Y Power LED on? Done N Replace system board. Quick Troubleshooting Guide 2-5 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 15
on? Reconnect monitor (note 3). Y Video OK? Done N Plug in and turn on monitor, then return to Page 2-2, Initial Troubleshooting. N Notes: 1. Older monitors do not support the amber LED. 2. If more than one adapter is installed, monitor must be connected to primary controller. 3. Turn off and - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 16
data cables but leave the power cables attached. 3. Remove auxiliary video card if integrated video. 4. Remove cache module on Deskpro 2000 models (if installed). Quick Troubleshooting Guide 2-7 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 17
a time starting with hard drive. Test system after each replacement for video or beeps. N Integrated video? Y N Replace system board. Replace video card. Video OK? Y Done 2-8 Troubleshooting Flowcharts for Desktop Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 18
, Part 2. Notes: Short (S) and long (L) beeps will only be heard if the system has a speaker. LEDs will only function on PS/2 keyboards, not USB. Quick Troubleshooting Guide 2-9 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 19
, Part 3. Notes: Short (S) and long (L) beeps will only be heard if the system has a speaker. LEDs will only function on PS/2 keyboards, not USB. 2-10 Troubleshooting Flowcharts for Desktop Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 20
. Notes: Short (S) and long (L) beeps will only be heard if the system has a speaker. LEDs will only function on PS/2 keyboards, not USB. x = Numbers 1 - 9 Quick Troubleshooting Guide 2-11 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 21
2-13 NOTE: Before beginning, always check drive jumpers, cable connections, cable ends, and drives for bent or damaged pins. Network, go to Page 2-18 2-12 Troubleshooting Flowcharts for Desktop Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 22
drive N 2. Diskette drive 3. Hard drive 4. Network NOTE: Before beginning, always check drive jumpers, cable connections, cable ends and drives for bent or damaged pins. Quick Troubleshooting Guide 2-13 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 23
from Hard Drive, Part 3 Load O/S using Restore CD if applicable (see note). Note: Refer to the "Customer Responsibilities" section of this document and the customer service contract. 2-14 Troubleshooting Flowcharts for Desktop Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 24
drive. Run DPS test. Boot from hard drive? N Replace hard drive. Y Done Note: Refer to the "Customer Responsibilities" section of this document and the customer service contract. Quick Troubleshooting Guide 2-15 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 25
diskette in drive? Y N Install bootable diskette and reboot computer. Notes: Factory Recommended Booting Priority 1. CD-ROM drive if bootable 2. Diskette drive 3. Hard drive 4. Network 2-16 Troubleshooting Flowcharts for Desktop Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 26
if bootable 2. Diskette drive 3. Hard drive 4. Network Booting Y order correct? N Clear CMOS Go to Page 2-19, Non-Functioning Device Correct boot order. (see notes) Quick Troubleshooting Guide 2-17 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 27
F12 when prompted. Attach network or WOL cable. Connect to working network jack. Compaq N supported NIC? Y Boots N from another device? Y Turn off power, disconnect power cord, CD-ROM drive 2. Diskette drive 3. Hard drive 4. Network 2-18 Troubleshooting Flowcharts for Desktop Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 28
. If integrated NIC, replace system board. Diskette drive Possible bad diskette drive. Replace drive. Go to Page 2-12, No O/S Loading. N Drive boots properly? Y Done Quick Troubleshooting Guide 2-19 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 29
FLOWCHARTS FOR PORTABLE COMPUTERS 1. Initial Troubleshooting, 3-2 2. No Power, Part 1, 3-3 3. No Power, Part 2, 3-4 4. No Power, Part 3, 3-5 5. No Power, Part 4, 3-6 6. No Video, Part 1, 3-7 7. No Device or Keyboard, 3-19 19. No Network or Modem Connection, 3-20 Quick Troubleshooting Guide 3-1 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 30
1. Initial Troubleshooting Begin Troubleshooting Is there power? Y Beeps, LEDs, or error messages? N Go to Page 3-3, No Power N Go to Page B-1, Functioning Device N Go to Page 3-19, Keyboard/Mouse N Go to page 3-20, Network or Modem Connection 3-2 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 31
Switch and either the Lid Switch or the Main Power Switch. Done Y Power up N Go to Page 3-9, in docking Non-Functioning station? Docking Station Quick Troubleshooting Guide 3-3 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 32
, moving it to another PC, or replacing it. Power on? N Replace power supply (if applicable). Y Done N Power on? Y Done Go to Page 3-5, No Power, Part 3 3-4 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 33
cord. Power on? Y Done. N External Internal or external AC adapter? Replace external AC adapter. Internal N Go to page 3-6, No Power, Part 4 Power on? Y Done Quick Troubleshooting Guide 3-5 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 34
DC-DC Converter* 2. Internal AC Adapter 3. Processor board (if applicable)* Y 4. System board* Done * Replace these items as a set to prevent shorting out among the components. 3-6 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 35
applicable) 2. Inverter board (if applicable) 3. Display LCD 4. System board Video OK? Y N Try another monitor. Internal and N external video OK? Y Replace system board. Done Done Quick Troubleshooting Guide 3-7 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 36
? Done N Adjust external monitor brightness. Y Video OK? Done N Try another external monitor. Internal and Y external video OK? N Go to page 3-9, Non-Functioning Docking Station. Done 3-8 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 37
operating? Done N Replace these items one at a time. Check computer operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking motor mechanism Quick Troubleshooting Guide 3-9 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 38
3-15 Network, go to Page 3-20 NOTE: Before beginning, always check drive jumpers, cable connections, cable ends, and drives for bent or damaged pins. 3-10 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 39
to N Page 3-18, Non-Functioning Device NOTE: Before beginning, always check drive jumpers, cable connections, cable ends and drives for bent or damaged pins. Quick Troubleshooting Guide 3-11 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 40
to Page 3-13, No O/S Loading from Hard Drive, Part 3 Done Note: Refer to the "Customer Responsibilities" section of this document and the customer service contract. Computer boot? Load O/S using Restore CD if applicable. (see note) N Go to Page 3-13, No O/S Loading from Hard Drive, Part 3 3-12 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 41
. Can bad sectors be fixed? Y Fix bad sectors. N Replace hard drive. N Run diags and follow recommendations. Boot from N hard drive? Replace hard drive. Y Done Quick Troubleshooting Guide 3-13 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 42
diskette and reboot computer. Y Check diskette for system files. Try different diskette. Non System Disk error? 1. Replace diskette Y drive. 2. Replace system board. N Y O/S loading? Done N 3-14 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 43
, from another Non-Functioning device? Device Y Booting Y order Clear CMOS. correct? N Go to Page 3-18, Non-Functioning Device Correct boot order using F10 Setup. Quick Troubleshooting Guide 3-15 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 44
station audio board. 5. Replace backplane board. 6. Replace I/O board. Go to Page 3-17, No Audio, Part 2 Go to Page 3-9, N Non-Functional Docking Station Audio? Y Done 3-16 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 45
. Audio? Y Replace audio N board and speaker connections in PC if applicable. Y Audio? Done N 1. Replace internal speaker. 2. Replace audio board if applicable. 3. Replace system board. Quick Troubleshooting Guide 3-17 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 46
. If integrated NIC, replace system board. Diskette drive Possible bad diskette drive. Replace drive. Go to Page 3-10, No O/S Loading. N Drive boots properly? Y Done 3-18 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 47
works? N Replace system board. Y Reseat internal keyboard connector (if applicable). Replace internal keyboard, cable, or pointing device. N OK? Y Done Y OK? N Replace system board. Done Quick Troubleshooting Guide 3-19 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 48
all power from PC and open computer. Reseat NIC/modem if applicable. Y OK? N Replace NIC/modem if applicable. Y OK? Done Done N Replace system board. 3-20 Troubleshooting Flowcharts for Portable Computers - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 49
some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics. If you encounter some minor problem with the computer or a software application, system board. The system will not boot if RIMMs and DIMMs are mixed. Quick Troubleshooting Guide A-1 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 50
seated. 4. See "Initial Troubleshooting" Flowchart. Software control of and time using Control Panel. If the problem persists, the real-time clock (RTC clock may also change when using other services through the server. 1. The unit FailSafe Key, a device for manually disabling the Smart Cover Lock, - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 51
will hear the beep sequences mentioned above but will not see the flashing lights. Power Supply Problem Computer will not turn on. Possible Solution 1. Computer not connected to active external power because of internal power supply fault. Replace power supply. Quick Troubleshooting Guide A-3 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 52
Diskette Drive Problem Diskette drive light stays on. Diskette drive cannot write to a diskette. Cannot drive has been installed, follow the computer reconfiguration directions in the "Hardware Installation Problems" section. 3. See "Non-Functioning Device" Flowchart. A-4 Further Troubleshooting - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 53
running the test, you can configure the test options to send the results to a local printer or file. Problem Hard drive error occurs. Possible Solution 1. Hard disk has bad sectors or has failed. Use a utility to Ultra ATA hard drive using an 80-conductor cable. Quick Troubleshooting Guide A-5 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 54
Display Problem Screen is blank. Video colors are wrong. Characters are dim. Monitor does not function properly when used with the energy saver display drivers may not be loaded. Install the correct display drivers on the diskette included in the upgrade kit. continued A-6 Further Troubleshooting - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 55
on the numeric keypad. light should not be on when you want to use the arrow keys. Printer Problem Printer will not print. Printer will not turn on. Prints garbled information. SCSI Printer is off line set to 0. 3. See "No O/S Loading from Hard Drive" Flowchart. Quick Troubleshooting Guide A-7 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 56
icon in the Control Panel and follow the instructions that appear on the screen. To reconfigure the utility provided with the hardware. Problem A new device is not automatically supporting BIOS Boot Specification or the Boot Vector option. A solution is not available. A-8 Further Troubleshooting - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 57
CD-ROM and DVD-ROM Problem Cannot read compact disc. Possible Solution 1. CD is not properly seated in the drive. Eject the CD, correctly seat it in drive. Movie may be regionalized for a different country. Refer to the documentation that came with the DVD drive. Quick Troubleshooting Guide A-9 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 58
Memory Problem System won't boot or does not function properly after installing additional memory modules. Possible Solution Memory module is not the LED is blinking red. Memory not installed correctly in the computer and system not booting. Reinstall memory modules. A-10 Further Troubleshooting - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 59
and that the other end of the cable is securely attached to the correct device. 2. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and Setup Advanced menu, change the resource settings for the board. continued Quick Troubleshooting Guide A-11 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 60
Network Problem Continued Problem Network controller stopped working when an expansion board was added to the computer. Possible Solution 1. Network using a system boot diskette and reconfigure the controller. 2. Replace the controller. 3. Replace the system board. A-12 Further Troubleshooting - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 61
you are unsure of the settings of the peripheral cards, you can isolate the source of the problem by temporarily removing all cards and other essential cards such as the disk controller. After that, information, refer to the online Intelligent Manageability Guide. Quick Troubleshooting Guide A-13 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 62
Computer Setup (F10 Setup) Not Set RTC (real-time clock) Reset the date and time under battery may need to be Control Panel. If the problem replaced. Battery life is persists, replace the RTC battery. approximately 3 years. * L = Long, S = Short continued Quick Troubleshooting Guide B-1 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 63
= Short Memory modules do not match each other. Single Bit ECC error. Recommended Action Set the date and time under Control Panel. If the problem persists, replace the RTC battery. Check for proper placement of the CMOS jumper. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Make sure - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 64
in the identified socket. 2. Try another memory socket. 3. Replace memory module if problem persists. 301-Keyboard Error None Keyboard failure. 1. Reconnect keyboard with computer turned card resources and/or run Computer Setup (F10 Setup). continued Quick Troubleshooting Guide B-3 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 65
POST Error Messages Continued Screen Message Beeps* 410-Audio Interrupt Conflict 2S Probable Cause IRQ address conflicts with another device. Recommended Action Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with another device. Reset the IRQ. 501- - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 66
resources and/or run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities. Device IRQ address conflicts Reset the IRQ. with another device. Quick Troubleshooting Guide B-5 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 67
POST Error Messages Continued Screen Message Beeps* 1202-MIDI Port Address 2S Conflict Detected Probable Cause Recommended Action Device IRQ address conflicts Reset the IRQ. with another device. 1203-Game Port Address Conflict Detected Device IRQ address conflicts Reset the IRQ. with - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 68
settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7. Replace the hard drive. 8. Replace the system board. Quick Troubleshooting Guide B-7 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 69
Clear CMOS. 3. Check cable seating /jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Confirm drive is supported on this computer (Large drive ROM support.) 7. Run the Drive Protection System test if available. 8. Replace the hard drive. 9. Replace the system board - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 70
the processor. 4. Replace the system board. 1801 None Processor not supported by Upgrade Bios to proper version. ROM Bios. Audible 1L, 3S reseat memory module. 3. See "Memory Problems" in Appendix A. Reflash the ROM using a ROMPaq diskette. Replace system board. Quick Troubleshooting Guide B-9 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 71
Blinks Every Second None System memory error. 1. Check memory module. 2. Remove and reseat memory module. 3. See the "Solving Memory Problems" section of this guide. Red power LED ON None Processor unseated. Reseat processor in system board. XXOOOYZZ Parity Check None * L = Long, S = Short - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 72
for those computers. An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the computer and reporting any the speaker output connector to hear audible beeps during POST. Quick Troubleshooting Guide C-1 - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 73
A Type Type of diskette in drive A: is 1. Run Setup. not correctly identified. 2. Replace the diskette drive. Invalid NVRAM Media Type Problem with NVRAM (CMOS) access. Replace the system board. Keyboard Controller Error Keyboard, I/O keyboard controller (on system board), or mouse error - HP ProSignia 320 Desktop PC 6433C | Compaq Deskpro Family of Personal Computers, - Page 74
. No action required. Run Setup. Run Setup. Replace memory modules. Replace the system board. Status message. No action required. Status message. No action required. Quick Troubleshooting Guide C-3
Quick Troubleshooting Guide
Compaq Deskpro Family of Personal Computers
Compaq Deskpro Workstations
Compaq Professional Workstations
Compaq Armada Notebooks
Compaq Prosignia Notebooks