HP ProSignia 320 Desktop PC 6433C Compaq Deskpro Family of Personal Computers, - Page 20

Quick Troubleshooting Guide

2-11

10. Error Messages, Part 3

Error 162,

2S Beeps.

System Option not set. Select F1.

If error occurs after

reboot, unplug and open computer and check CMOS jumper setting.

Error 163.

Time & Date Not Set.

Set time and date in F10 or boot to O/S and set

time and date. If error occurs after reboot, unplug and open computer, then check

CMOS setting.

Error 2xx.

Memory Error.

See

Appendix B

for specific definitions. Unplug, open

computer, and reseat memory modules. Ensure modules are correct type and that

they match in size and speed.

Error 30x.

Keyboard Error.

See

Appendix B

for specific definitions. Do not type

on keyboard before POST. Ensure keyboard connected to proper connector.

Error 6xx.

Floppy Error.

See

Appendix B

for specific definitions. Unplug, open

computer, check diskette drive, and check and reseat power and data cables.

Error 91x.

Misc. Connection Error.

See

Appendix B

for specific definitions.

Unplug, open computer, and check hood lock coil, thermal sensor pigtail, and riser

for good connection.

Error 178x.

Fixed Disk Error.

See

Appendix B

for specific definitions. Unplug,

open computer, check hard drive, and check and reseat power and data cables.

Error 1800.

Thermal Alert.

System overheating. Let computer cool off. Ensure

processor has heatsink installed and that speed setting on system board is correct.

Remove obstructions to air vents.

Notes:

Short (S) and long (L) beeps will only be

heard if the system has a speaker.

LEDs will only function on PS/2 keyboards, not USB.

x = Numbers 1 - 9

Caution:

Power is continuous to the system board and power

supply even when the power switch is turned off. To prevent

damage to the unit, disconnect the power cord from the power

source or the unit before beginning disassembly procedures.

Continued from

Page 2-10,

Error Messages, Part 2

All other POST error messages

-

refer to

Appendix B

for definitions and

solutions.

Section	Page
Quick Troubleshooting Guide	1
Notice	2
Table of Contents	4
chapter 1 - General Service Information	6
Troubleshooting Procedures	6
Tools Required - Desktop Computers and Workstations	6
Tools Required - Notebooks	6
Protecting Yourself and the Computer	6
Clearing CMOS	7
Customer Responsibilities	7
POST Power-On Sequence	8
Compaq Drive Protection System	8
Accessing DPS Through Compaq Diagnostics for Windows	9
Compaq Configuration Record Utility	9
chapter 2 - Troubleshooting Flowcharts for Desktop Computers	10
1. Initial Troubleshooting	11
2. No Power, Part 1	12
3. No Power, Part 2	13
4. No Power, Part 3	14
5. No Video, Part 1	15
6. No Video, Part 2	16
7. No Video, Part 3	17
8. Error Messages, Part 1	18
9. Error Messages, Part 2	19
10. Error Messages, Part 3	20
11. No O/S Loading	21
12. No O/S Loading from Hard Drive, Part 1	22
13. No O/S Loading from Hard Drive, Part 2	23
14. No O/S Loading from Hard Drive, Part 3	24
15. No O/S Loading from Diskette Drive	25
16. No O/S Loading from CD-ROM Drive	26
17. No O/S Loading from Network	27
18. Non-Functioning Device	28
chapter 3 - Troubleshooting Flowcharts for Portable Computers	29
1. Initial Troubleshooting	30
2. No Power, Part 1	31
3. No Power, Part 2	32
4. No Power, Part 3	33
5. No Power, Part 4	34
6. No Video, Part 1	35
7. No Video, Part 2	36
8. Non-Functioning Docking Station	37
9. No O/S Loading	38
10. No O/S Loading from Hard Drive, Part 1	39
11. No O/S Loading from Hard Drive, Part 2	40
12. No O/S Loading from Hard Drive, Part 3	41
13. No O/S Loading from Diskette Drive	42
14. No O/S Loading from CD-ROM or DVD-ROM Drive	43
15. No Audio, Part 1	44
16. No Audio, Part 2	45
17. Non-Functioning Device	46
18. Non-Functioning Pointing Device or Keyboard	47
19. No Network or Modem Connection	48
appendix A - Further Troubleshooting	49
appendix B - POST Error Messages - Numbered	62

HP ProSignia 320 Desktop PC 6433C Compaq Deskpro Family of Personal Computers, - Page 20

Error Messages, Part 3, System Option not set. Select F1.

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