Home » HP Manuals » Desktops » HP ProSignia 320 Desktop PC 6433C » Manual Viewer

HP ProSignia 320 Desktop PC 6433C Compaq Deskpro Family of Personal Computers, - Page 28

Non-Functioning Device, No O/S Loading., Hard drive or CD-ROM, drive, RUN DPS HARD DRIVE, TEST.

Get HP ProSignia 320 Desktop PC 6433C PDF manuals and user guides

View all HP ProSignia 320 Desktop PC 6433C manuals

Add to My Manuals
Save this manual to your list of manuals

Page 28 highlights

18. Non-Functioning Device Non-functioning device. Turn off power, disconnect power cord, and open the computer. Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. Unplug the power and data cable from the non-functioning device. Inspect cables and plugs for bent or broken pins or other damage. For a NIC or SCSI controller, remove the expansion card and inspect leads. Any physical Y damage? N Clear CMOS Reattach drive. Close computer, plug in power, and reboot. Drive boots N properly? Y Done Fix or replace broken item. Hard drive or CD-ROM drive • RUN DPS HARD DRIVE TEST. (hard drive only) • Check IDE drive jumper settings for Cable Select and Primary/Secondary status. • Check SCSI drive ID and termination. • Correct any conflicts. NIC Possible bad NIC, replace card. If integrated NIC, replace system board. Diskette drive Possible bad diskette drive. Replace drive. Go to Page 2-12, No O/S Loading. N Drive boots properly? Y Done Quick Troubleshooting Guide 2-19

Section	Page
Quick Troubleshooting Guide	1
Notice	2
Table of Contents	4
chapter 1 - General Service Information	6
Troubleshooting Procedures	6
Tools Required - Desktop Computers and Workstations	6
Tools Required - Notebooks	6
Protecting Yourself and the Computer	6
Clearing CMOS	7
Customer Responsibilities	7
POST Power-On Sequence	8
Compaq Drive Protection System	8
Accessing DPS Through Compaq Diagnostics for Windows	9
Compaq Configuration Record Utility	9
chapter 2 - Troubleshooting Flowcharts for Desktop Computers	10
1. Initial Troubleshooting	11
2. No Power, Part 1	12
3. No Power, Part 2	13
4. No Power, Part 3	14
5. No Video, Part 1	15
6. No Video, Part 2	16
7. No Video, Part 3	17
8. Error Messages, Part 1	18
9. Error Messages, Part 2	19
10. Error Messages, Part 3	20
11. No O/S Loading	21
12. No O/S Loading from Hard Drive, Part 1	22
13. No O/S Loading from Hard Drive, Part 2	23
14. No O/S Loading from Hard Drive, Part 3	24
15. No O/S Loading from Diskette Drive	25
16. No O/S Loading from CD-ROM Drive	26
17. No O/S Loading from Network	27
18. Non-Functioning Device	28
chapter 3 - Troubleshooting Flowcharts for Portable Computers	29
1. Initial Troubleshooting	30
2. No Power, Part 1	31
3. No Power, Part 2	32
4. No Power, Part 3	33
5. No Power, Part 4	34
6. No Video, Part 1	35
7. No Video, Part 2	36
8. Non-Functioning Docking Station	37
9. No O/S Loading	38
10. No O/S Loading from Hard Drive, Part 1	39
11. No O/S Loading from Hard Drive, Part 2	40
12. No O/S Loading from Hard Drive, Part 3	41
13. No O/S Loading from Diskette Drive	42
14. No O/S Loading from CD-ROM or DVD-ROM Drive	43
15. No Audio, Part 1	44
16. No Audio, Part 2	45
17. Non-Functioning Device	46
18. Non-Functioning Pointing Device or Keyboard	47
19. No Network or Modem Connection	48
appendix A - Further Troubleshooting	49
appendix B - POST Error Messages - Numbered	62