HP ProSignia 320 Desktop PC 6433C Compaq Deskpro Family of Personal Computers, - Page 73

C-2

Post Error Messages - Not Numbered

Error message

Probable Cause

Recommended Action

Diskette Drive A or B Error

Drive A: or B: is present, but

fails the BIOS POST diskette

tests.

1.

Run Setup.

2.

Replace the signal cable.

3.

Replace the drive.

Extended RAM Failed at

Offset,

nnn

Extended memory is not

working or is not configured

properly.

1.

Replace the memory modules.

2.

Replace the system board.

Failing Bits

nnn

nnn

is a map of the bits at the

RAM address which failed the

memory test.

1.

Run Setup.

2.


Fixed Disk 0 or 1 Failure

Hard drive is not working or is

not configured properly.

1.

Run Setup.

2.

Replace the signal cable.

3.

Replace the hard drive.

Fixed Disk Controller

Failure

Hard drive is not working or is

not configured properly.

1.

Run Setup.

2.


Incorrect Drive A Type

Type of diskette in drive A: is

not correctly identified.

1.

Run Setup.

2.

Replace the diskette drive.

Invalid NVRAM Media Type

Problem with NVRAM

(CMOS) access.


Keyboard Controller Error

Keyboard, I/O keyboard

controller (on system board),

or mouse error.

1.

Replace the keyboard.

2.

Replace the mouse.

3.


Keyboard Error

Keyboard, I/O keyboard

controller (on system board),

or mouse error.

1.

Replace the keyboard.

2.

Replace the mouse.

3.


Operating System Not

Found

Operating system cannot be

located on either drive A: or

C:.

Run Setup.

Parity Check 1

Parity error found in the

system bus.

1.

Run Setup.

2.

Replace the memory modules.

3.


Parity Check 2

Parity error found in the I/O

bus.

1.

Run Setup.

2.

Replace the ISA board

(modem).

Real Time Clock Error

Real-time clock fails BIOS

test.


System Battery is Dead

RTC battery is dead.

1.

Replace the RTC battery.

2.

Run Setup.

Continued

Section	Page
Quick Troubleshooting Guide	1
Notice	2
Table of Contents	4
chapter 1 - General Service Information	6
Troubleshooting Procedures	6
Tools Required - Desktop Computers and Workstations	6
Tools Required - Notebooks	6
Protecting Yourself and the Computer	6
Clearing CMOS	7
Customer Responsibilities	7
POST Power-On Sequence	8
Compaq Drive Protection System	8
Accessing DPS Through Compaq Diagnostics for Windows	9
Compaq Configuration Record Utility	9
chapter 2 - Troubleshooting Flowcharts for Desktop Computers	10
1. Initial Troubleshooting	11
2. No Power, Part 1	12
3. No Power, Part 2	13
4. No Power, Part 3	14
5. No Video, Part 1	15
6. No Video, Part 2	16
7. No Video, Part 3	17
8. Error Messages, Part 1	18
9. Error Messages, Part 2	19
10. Error Messages, Part 3	20
11. No O/S Loading	21
12. No O/S Loading from Hard Drive, Part 1	22
13. No O/S Loading from Hard Drive, Part 2	23
14. No O/S Loading from Hard Drive, Part 3	24
15. No O/S Loading from Diskette Drive	25
16. No O/S Loading from CD-ROM Drive	26
17. No O/S Loading from Network	27
18. Non-Functioning Device	28
chapter 3 - Troubleshooting Flowcharts for Portable Computers	29
1. Initial Troubleshooting	30
2. No Power, Part 1	31
3. No Power, Part 2	32
4. No Power, Part 3	33
5. No Power, Part 4	34
6. No Video, Part 1	35
7. No Video, Part 2	36
8. Non-Functioning Docking Station	37
9. No O/S Loading	38
10. No O/S Loading from Hard Drive, Part 1	39
11. No O/S Loading from Hard Drive, Part 2	40
12. No O/S Loading from Hard Drive, Part 3	41
13. No O/S Loading from Diskette Drive	42
14. No O/S Loading from CD-ROM or DVD-ROM Drive	43
15. No Audio, Part 1	44
16. No Audio, Part 2	45
17. Non-Functioning Device	46
18. Non-Functioning Pointing Device or Keyboard	47
19. No Network or Modem Connection	48
appendix A - Further Troubleshooting	49
appendix B - POST Error Messages - Numbered	62

HP ProSignia 320 Desktop PC 6433C Compaq Deskpro Family of Personal Computers, - Page 73

Error message, Probable Cause, Recommended Action, Post Error Messages - Not Numbered

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