HP RP3 Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 65

Using HP PC Hardware Diagnostics, Why run HP PC Hardware Diagnostics - UEFI, How to access and run

Get HP RP3 PDF manuals and user guides View all HP RP3 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 65 highlights

B Using HP PC Hardware Diagnostics To help in troubleshooting and diagnosing failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. You can use this tool even if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics - UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced. ● Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components. ● Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places, depending on your preference and the health of the computer. 1. A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 59). 2. The hard disk drive. NOTE: This option is not available on models with 32 GB solid-state drives. 3. A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected. 1. Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. Press F2 or select Diagnostics (F2). Pressing F2 signals the system to search for the diagnostics from the three locations in the order listed above. 58 Appendix B Using HP PC Hardware Diagnostics

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
B
Using HP PC Hardware Diagnostics
To help in troubleshooting and diagnosing failures, use the UEFI-based hardware diagnostic solution
that HP includes on all products. You can use this tool even if the computer will not boot to the
operating system.
Why run HP PC Hardware Diagnostics - UEFI
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and
expedite the support process when issues are found. The tools save time by pinpointing the
component that needs to be replaced.
●
Isolate true hardware failures
: The diagnostics run outside of the operating system so they
effectively isolate hardware failures from issues that may be caused by the operating system or
other software components.
●
Failure ID
: When a failure is detected that requires hardware replacement, a 24-digit Failure ID
is generated. This ID can then be provided to the call agent, who will either schedule support or
provide replacement parts.
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health
of the computer.
1.
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Downloading HP PC Hardware Diagnostics to a USB device
on page
59
).
2.
The hard disk drive.
NOTE:
This option is not available on models with 32 GB solid-state drives.
3.
A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible only if
the USB or hard disk drive versions are not detected.
1.
Turn on the computer and press
Esc
repeatedly until the BIOS Boot Menu appears.
2.
Press
F2
or select
Diagnostics (F2)
.
Pressing
F2
signals the system to search for the diagnostics from the three locations in the order
listed above.
58
Appendix B
Using HP PC Hardware Diagnostics