HP RP3 Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 7

Appendix H

Identifying the Chassis, Routine Care, and Disassembly Preparation

................................

120

Electrostatic Discharge Information

..................................................................................................

121

Generating Static

.............................................................................................................

121

Preventing Electrostatic Damage to Equipment

..............................................................

121

Personal Grounding Methods and Equipment

.................................................................

122

Grounding the Work Area

................................................................................................

122

Recommended Materials and Equipment

........................................................................

122

Operating Guidelines

........................................................................................................................

123

Routine Care

....................................................................................................................................

124

General Cleaning Safety Precautions

..............................................................................

124

Cleaning the Computer Case

..........................................................................................

124

Cleaning the Keyboard

....................................................................................................

124

Cleaning the Monitor

........................................................................................................

125

Cleaning the Mouse

.........................................................................................................

125

Service Considerations

....................................................................................................................

125

Power Supply Fan

...........................................................................................................

125

Tools and Software Requirements

..................................................................................

126

Screws

.............................................................................................................................

126

Cables and Connectors

...................................................................................................

126

Hard Drives

......................................................................................................................

126

Lithium Coin Cell Battery

.................................................................................................

127

Appendix I

Power Cord Set Requirements

..................................................................................................

128

General Requirements

.....................................................................................................................

128

Japanese Power Cord Requirements

..............................................................................................

128

Country-Specific Requirements

........................................................................................................

129

Appendix J

Specifications

............................................................................................................................

130

Index

.................................................................................................................................................................

131

viii

Section	Page
Product Features	8
Standard Configuration Features	8
Front Panel Components	9
Rear Panel Components	10
Serial Number Location	10
Installing and Customizing the Software	11
Activating and customizing the software	11
Activating the Windows operating system	11
Downloading Windows 7 updates	12
Installing or upgrading device drivers	12
Customizing the monitor display	12
Turning off the computer	12
Finding more information	12
Illustrated parts catalog	14
Computer major components	14
Cables	15
Misc parts	16
Expansion cards	17
Drives	17
Sequential part number listing	18
Removal and Replacement Procedures	22
Preparation for Disassembly	22
Serial Number Location	22
Access Panel	23
Front Bezel	24
Cable Management	25
Cable Connections	26
Memory	27
DDR3-SDRAM DIMMs	27
Replacing a SODIMM	28
Expansion Cards	29
Installing an Optional Powered Serial Port Expansion Card	30
Configuring Powered Serial Ports	32
Installing an Optional 12-Volt Powered USB Expansion Card	33
Riser Card	36
Hard Drive	39
Battery	41
WLAN Module	43
Front Fan/Baffle	45
Front USB and Power Switch Assembly	47
Speaker	48
Power Supply	49
System Board	51
Computer Setup (F10) Utility	52
Computer Setup (F10) Utilities	52
Using Computer Setup (F10) Utilities	53
Computer Setup—File	54
Computer Setup—Storage	55
Computer Setup—Security	58
Computer Setup—Power	61
Computer Setup—Advanced	62
Recovering the Configuration Settings	64
Using HP PC Hardware Diagnostics	65
Why run HP PC Hardware Diagnostics - UEFI	65
How to access and run HP PC Hardware Diagnostics	65
Downloading HP PC Hardware Diagnostics to a USB device	66
Restoring and recovering	67
System Restore	67
System Recovery	67
System Recovery when Windows is responding	68
System Recovery when Windows is not responding	69
System recovery using recovery media	69
Creating recovery media	70
Using recovery media	71
POST Error Messages	72
Power-On Self-Test (POST)	72
POST Numeric Codes and Text Messages	73
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	79
Password Security and Resetting CMOS	83
Resetting the Password Jumper	84
Clearing and Resetting the CMOS	85
Troubleshooting Without Diagnostics	87
Safety and Comfort	87
Before You Call for Technical Support	87
Helpful Hints	88
Solving General Problems	90
Solving Power Problems	94
Solving Hard Drive Problems	96
Solving Media Card Reader Problems	98
Solving Display Problems	100
Solving Audio Problems	105
Solving Printer Problems	106
Solving Keyboard and Mouse Problems	108
Solving Hardware Installation Problems	110
Solving Network Problems	112
Solving Memory Problems	115
Solving Processor Problems	116
Solving CD-ROM and DVD Problems	117
Solving USB Flash Drive Problems	120
Solving Front Panel Component Problems	121
Solving Internet Access Problems	121
Solving Software Problems	123
Serial and Parallel ATA Drive Guidelines and Features	124
SATA Hard Drives	124
SATA Hard Drive Cables	125
SATA Data Cable	125
SATA Power Cable	125
PATA Device Information	126
ATA SMART Drives	126
Hard Drive Capacities	126
Identifying the Chassis, Routine Care, and Disassembly Preparation	127
Electrostatic Discharge Information	128
Generating Static	128
Preventing Electrostatic Damage to Equipment	128
Personal Grounding Methods and Equipment	129
Grounding the Work Area	129
Recommended Materials and Equipment	129
Operating Guidelines	130
Routine Care	131
General Cleaning Safety Precautions	131
Cleaning the Computer Case	131
Cleaning the Keyboard	131
Cleaning the Monitor	132
Cleaning the Mouse	132
Service Considerations	132
Power Supply Fan	132
Tools and Software Requirements	133
Screws	133
Cables and Connectors	133
Hard Drives	133
Lithium Coin Cell Battery	134
Power Cord Set Requirements	135
General Requirements	135
Japanese Power Cord Requirements	135
Country-Specific Requirements	136
Specifications	137

HP RP3 Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 7

Appendix H, Identifying the Chassis, Routine Care, and Disassembly Preparation

Page 7 highlights