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HP q1335a User Manual - Page 77

Problemsolving

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6 Problemsolving This chapter provides information on the following topics: ● Finding the solution ● Status light patterns ● Common Macintosh problems ● Troubleshooting PostScript (PS) errors ● Paper handling problems ● Printed page is different than what appeared on screen ● Printer software problems ● Improving print quality ● Clearing jams ● Changing the pickup roller ● Cleaning the pickup roller ● Changing the printer separation pad ENWW Problemsolving 69

Section	Page
Contents	5
1 Printer basics	9
Quick access to more information	10
WWW links for drivers, software, and support	10
User guide links	10
Where to look for more information	10
Printer configurations	11
hp LaserJet 1150	11
hp LaserJet 1300	12
hp LaserJet 1300n	12
Printer features	13
Print with excellent quality	13
Save time	13
Save money	13
Create professional documents	13
Walk around	14
hpLaserJet1150 printer and hpLaserJet1300 series printer	14
Printer control panel	16
Media paths	17
Main input tray	17
Priority input tray	17
Printer media guides	17
Straight-through output path	18
Output bin	18
Print cartridge access	19
Print cartridge door	19
Printer software	20
Supported operating systems	20
Installing printer software	20
Printer properties (driver)	21
Print setting priorities	22
Printer properties online help	22
Software for Windows	23
Software for Macintosh computers	25
hp LaserJet 1150 printer	25
hp LaserJet 1300 series printer	26
Accessing the print driver (Mac OS 9.x)	26
PostScript Printer Description files (PPDs)	26
Software for network installations only	27
Printer connections	28
USB connections	28
Parallel connections	29
Network connections	30
Wireless connections	30
2 Media	31
Choosing paper and other media	32
Media to avoid	33
Media that may damage the printer	33
Optimizing print quality for media types	34
Loading media into the input trays	35
Main input tray	35
Priority input tray	35
Specific types of media	35
Printing on transparencies or labels	36
Printing on envelopes	37
Printing one envelope	37
Printing multiple envelopes	39
Printing on letterhead and preprinted forms	41
To print letterhead or preprinted forms	41
Printing on custom-sized media and cardstock	42
3 Printing tasks	43
Manual feed	44
Printing watermarks	45
Accessing the watermark feature	45
Printing multiple pages on a single sheet of paper (N-up printing)	46
Accessing the multiple pages per sheet feature	46
Printing on both sides of the paper (manual duplexing)	47
Manual duplex using the top output bin	47
Manual duplex on heavy media or card stock	49
Printing booklets	50
Canceling a print job	52
Understanding print quality settings	53
Using EconoMode (Saves toner)	54
4 Maintenance	55
Using HP print cartridges	56
HP policy on non-HP print cartridges	56
Storing print cartridges	57
Print cartridge life expectancy	58
Saving toner	59
Redistributing toner	60
Changing the print cartridge	61
Cleaning the printer	63
Cleaning the print cartridge area	63
Cleaning the printer media path	64
5 Managing the printer	65
Printer information pages	66
Demo page	66
Configuration page	66
Using the hp toolbox	67
Supported operating systems	67
Supported browsers	67
To view hptoolbox	67
hptoolbox sections	68
Other links	68
Status tab	69
Troubleshooting tab	69
Alerts tab	70
Documentation tab	70
Advanced Printer Settings window	71
Network window	71
Using the embedded Web server	72
To open the embedded Web server	72
Information tab	73
Settings tab	73
Networking tab	74
Other links	74
Wireless printing	75
IEEE 802.11b standard	75
Bluetooth	75
6 Problemsolving	77
Finding the solution	78
Step 1: Is the printer set up correctly?	78
Step 2: Is the Ready light on?	78
Step 3: Can you print a demo page?	78
Step 4: Is the print quality acceptable?	79
Step 5: Is the printer communicating with the computer?	79
Step 6: Does the printed page look like you expected?	79
Status light patterns	80
Common Macintosh problems	82
Selecting an Alternate PostScript Printer Description (PPD) for the hpLaserJet 1300 series printer	86
Renaming the Printer (hp LaserJet 1300 series only)	86
Troubleshooting PostScript (PS) errors	87
Paper handling problems	88
Printed page is different than what appeared on screen	90
Printer software problems	92
Improving print quality	93
Light print or faded	93
Toner specks	93
Dropouts	93
Vertical lines	93
Gray background	94
Toner smear	94
Loose toner	94
Vertical repetitive defects	94
Misformed characters	95
Page skew	95
Curl or wave	95
Wrinkles or creases	95
Toner scatter outline	96
Clearing jams	97
Removing a jammed page	98
Changing the pickup roller	100
Cleaning the pickup roller	103
Changing the printer separation pad	104
Appendix A Printer specifications	107
Specifications	108
FCC compliance	112
Environmental product stewardship program	113
Protecting the environment	113
Material safety data sheet	115
Regulatory statements	116
Declaration of Conformity	116
Declaration of Conformity	117
Laser safety statement	118
Canadian DOC regulations	118
Korean EMI statement	118
VCCI statement (Japan)	118
Laser statement for Finland	119
Appendix B Media specifications	121
Printer media specifications	122
Supported media sizes	123
Guidelines for using media	124
Paper	124
Labels	125
Transparencies	125
Envelopes	126
Card stock and heavy media	127
Appendix C Warranty and licensing	129
Hewlett-Packard software license agreement	130
Hewlett-Packard limited warranty statement	131
Limited warranty for print cartridge life	132
Hardware service	133
Extended warranty	134
Guidelines for repacking the printer	135
How to contact HP	136
Appendix D Ordering supplies and accessories	137
Ordering supplies and accessories	137
10/100 networking and wireless print servers	139
Appendix E Network configuration	141
Installing a shared printer on Windows 98 and Millennium	141
Installing a shared printer on Windows 2000	142
Installing a shared printer on Windows XP	143
Appendix F Memory	145
Installing a memory DIMM (1300 series only)	146
Testing the DIMM installation	148
Removing a DIMM	149
Appendix G Working with the print server	151
Installing the print server	152
Printing a configuration page	152
Using the print server’s embedded Web server	153
Changing the IP address	153
Troubleshooting the print server	154
Installed print server stops working	154
Print server status light	155
Restoring the factory default settings	156