Honeywell MS9535-5 User Manual - Page 36

TROUBLESHOOTING GUIDE Symptoms The scanner scans the bar code but there is no data. The scanner scans but the data is not correct. The scanner is transmitting each character twice. Possible Causes The scanner configuration is not correctly. Solution Make sure the scanner is configured for the appropriate mode. Make sure that the proper PC type AT, PS2 or XT is selected. Verify correct country code and data formatting are selected. Adjust inter-character delay symptom. Increase the interscan code delay setting. Adjust whether the F0 break is transmitted. It may be necessary to try this in both settings. Alpha characters show as lower case characters. The computer is in Caps Lock mode. Enable the Caps Lock detect setting of the scanner to detect whether the PC is operating in Caps Lock. Everything works except for a couple of characters. These characters may not be supported by that country's key look up table. Try operating the scanner in Alt mode. The scanner powers-up OK and scans OK but does not communicate properly with the host. The host is receiving data but the data does not look correct. Com port at the host is not working or configured properly Check to make sure that the baud rate, parity of the scanner, and the communication port match. Check to make sure the configuration is looking for RS232 data. The cable is not connected to the proper com port. The cradle and host may not be configured for the same interface parameters. Check to make sure the communication cable is securely connected to the host and cradle and that the cable is connected to the correct com port on the host. Check that the cradle and the host are configured for the same interface parameters 32