Konica Minolta bizhub 4020i bizhub 5020i/4020i User Guide - Page 448
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Home > Troubleshooting > Error and Maintenance Messages Error and Maintenance Messages As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. Follow the instructions in the Action column to solve the error and remove the message. You can correct most errors and perform routine maintenance by yourself. If you need more tips: Contact customer support. Error Message 2-sided Disabled Access Denied Cartridge Error Comm.Error Cooling Down Cover is Open Cover is Open. Cover is Open. Disconnected Cause Action The back cover of the machine Close the back cover of the machine until it locks is not closed completely. in the closed position. The 2-sided tray is not installed Install the 2-sided tray firmly in the machine. completely. The function you want to use is Call your administrator to check your Secure restricted by Secure Function Function Lock Settings. Lock 3.0. The toner cartridge is not installed correctly. Remove the toner cartridge and imaging unit assembly. Take out the toner cartridge, and put it back in the imaging unit again. Reinstall the toner cartridge and imaging unit assembly in the machine. If the problem continues, contact customer support. Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line. The temperature of the inside of Make sure you can hear the fan in the machine the machine is too hot. The spinning and that the exhaust outlet is not machine will pause its current blocked. print job and go into cooling down mode. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it. The front cover is not completely closed. Open and then firmly close the front cover of the machine. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. Close the fuser cover located inside the back cover of the machine. Make sure paper is not jammed inside the back of the machine, and then close the fuser cover. The ADF cover is not completely closed. Close the ADF cover. If the error message remains, press . The other person or other person's fax machine stopped the call. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). 442