Konica Minolta bizhub 4020i bizhub 5020i/4020i User Guide - Page 492
My Machine Cannot Print, Scan, or PC-FAX Receive over the Network, Home >, or PC-FAX Receive over
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Home > Troubleshooting > Network Problems > My Machine Cannot Print, Scan, or PC-FAX Receive over the Network My Machine Cannot Print, Scan, or PC-FAX Receive over the Network Cause Your security software blocks your machine's access to the network. (The Network scanning feature does not work. ) Your security software blocks your machine's access to the network. (The network PC-Fax Receive feature does not work.) (Windows) Your security software blocks your machine's access to the network. Your machine was not assigned an available IP address. The failed print job is still in your computer's print queue. Action Interface • (Windows) Configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, type the information below: - In Name: Type any description, for example NetScan. - In Port number: Type 54925. - In Protocol: UDP is selected. See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. Wired/Wireless Set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, type the information below: • In Name: Type any description, for example PC-FAX Rx. • In Port number: Type 54926. • In Protocol: UDP is selected. See the instruction manual that came with your third-party Security/ Firewall Software or contact the software manufacturer. Wired/Wireless Some security software might block access without showing a security Wired/Wireless alert dialog box even after successful installation. To allow access, see the instructions for your security software or ask the software manufacturer. • Confirm the IP address and the Subnet Mask. Verify that both the IP addresses and Subnet Masks of your computer and this machine are correct and located on the same network. For more information about how to verify the IP address and the Subnet Mask, ask your network administrator. • (Windows) Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool. Wired/Wireless • If the failed print job is still in your computer's print queue, delete it. Wired/Wireless • Otherwise, double-click the printer icon in the following folder and cancel all documents: - (Windows 7) Click (Start) > Devices and Printers > Printers and Faxes. - (Windows 8.1) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers. - (Windows 10 and Windows Server 2016) 486