Konica Minolta bizhub 4020i bizhub 5020i/4020i User Guide - Page 480
Telephone and Fax Problems, Telephone Line or Connections, Handling Incoming Calls, Receiving Faxes
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Home > Troubleshooting > Telephone and Fax Problems Telephone and Fax Problems Telephone Line or Connections Difficulties Dialing does not work. (No dial tone) The machine does not answer when called. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you subscribe to DSL, VoIP or MagicJack services, call your service provider for connection instructions. (Available only for some countries.) Change the Tone/Pulse setting. Send a manual fax by pressing Hook button, and dialing the number. Wait to hear faxreceiving tones before pressing Start button. If there is no dial tone, connect a known working telephone and telephone line cord to the jack. Then lift the external telephone's handset and listen for a dial tone. If there is still no dial tone, ask your telephone company to check the line and/or wall jack. Make sure the machine is in the correct receive mode for your setup. Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check that the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If there is no ringing when you call your machine, ask your telephone company to check the line. Handling Incoming Calls Difficulties Sending a Fax Call to the machine. Custom features on a single line. Receiving Faxes Suggestions If you answered on an extension telephone, press your Fax Receive Code (the factory setting is *51). If you answered on the external telephone (connected to the EXT. jack), press the Start button to receive the fax. When your machine answers, hang up. If you have Call Waiting, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. Difficulties Suggestions Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL, VoIP, or MagicJack services, call your service provider for connection instructions. If you are using a VoIP system, try changing the VoIP setting to Basic (for VoIP). This will lower modem speed and turn off Error Correction Mode (ECM). Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you hear static or interference on your fax line, contact your local telephone provider. 474