Konica Minolta bizhub 4020i bizhub 5020i/4020i User Guide - Page 473
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Home > Troubleshooting > Printing Problems Printing Problems Difficulties No printout The machine is not printing or has stopped printing. Suggestions Check that the correct printer driver has been installed and selected. Check to see if the machine's control panel displays an error status. Check that the machine is online: • Windows Server 2008 Click /Start > Control Panel > Hardware and Sound > Printers. Right-click KONICA MINOLTA XXXX (where XXXX is your model name). Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. • Windows7 and Windows Server 2008 R2 Click /Start > Devices and Printers . Right-click KONICA MINOLTA XXXX (where XXXX is your model name) and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is not selected. • Windows 8.1 and Windows Server 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers. Right-click the KONICA MINOLTA XXXX (where XXXX is your model name). Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. • Windows 10 and Windows Server 2016 Click > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers. Right-click the KONICA MINOLTA XXXX (where XXXX is your model name). Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected. • Windows Server 2012 R2 and Windows Server 2019 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the KONICA MINOLTA XXXX (where XXXX is your model name). Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected. Check the machine is not in Power Off mode. If the machine is in Power Off mode, press on the control panel, and then send the print data again. Press . The machine will cancel the print job and clear it from the machine's memory. The printout may be incomplete. Send the print data again. 467