Konica Minolta bizhub 4020i bizhub 5020i/4020i User Guide - Page 482
Printing received faxes, Troubleshooting, Set Dial Tone Detection
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Difficulties Suggestions Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you subscribe to DSL, VoIP, or MagicJack services, call your service provider for connection instructions. Make sure you pressed Fax and the machine is in Fax mode. Print the Transmission Verification Report and check for an error. Contact your administrator to check your Secure Function Lock Settings. Ask the other party to check that the receiving machine has paper. Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is poor, clean the scanner. Transmission Verification Report says RESULT:NG. There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC-Fax message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off Fax Storage, print fax messages in memory or cancel a delayed fax. If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line or if you are using a VoIP system, try changing the Compatibility setting to Basic(for VoIP). Sent faxes are blank. Make sure you are loading the document correctly. When using the ADF, the document should be face up. When using the scanner glass, the document should be face down. Vertical black lines when Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the sending. glass strip. Clean the glass strip. Printing received faxes Difficulties • Condensed print • Horizontal streaks • Top and bottom sentences are cut off • Missing lines Suggestions This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Vertical black lines when receiving Received faxes appear as split or blank pages. The corona wire for printing may be dirty. Clean the corona wire in the imaging unit. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. Left and right margins are cut off or a single page is printed on two pages. Turn on Auto Reduction. Related Information • Troubleshooting • Set Dial Tone Detection • Set Telephone Line Compatibility for Interference and VoIP Systems 476