Lexmark Z65n User's Guide (1.06 MB) - Page 35

Troubleshooting checklist

Page 35 highlights

Troubleshooting checklist Is the power supply firmly attached to your printer and an electrical outlet? Are both your printer and computer on? Is your printer cable securely attached at both ends? Are you using either a USB cable or an Ethernet cable, not both at the same time? If you are using an Ethernet cable, make sure it is an RJ-45 (Category 5) cable. If you are using your printer on a network, are all network connections secure? Make sure the computer connected to the network. Did you remove the sticker and transparent tape from the back and bottom of both print cartridges? Is the black cartridge (P/N 82) in the left carrier and the color cartridge (P/N 83 or 88) in the right carrier? Is the paper loaded correctly? Make sure you do not push the paper too far into the printer. For help, see page 23. Did you install the printer software correctly? Windows Mac OS 8.6 to 9.2 Mac OS X version 10.0.3 to 10.1 From your desktop, click Start Programs or All Programs. If Lexmark Z65 does not appear in your list of programs, install the printer software (see page 42). From the Apple menu, choose Control Panels. If Lexmark Z65 Control Panel does not appear in your list of Control Panels, install the printer software (see page 43). From the Finder, click Computer, and then double-click the OS X disk icon Library folder Printers folder Lexmark folder. If Lexmark Z65 Utility does not appear in the folder, install the printer software (see page 43). 31

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Troubleshooting checklist
Is the power supply firmly attached to your printer and an electrical
outlet?
Are both your printer and computer on?
Is your printer cable securely attached at both ends?
Are you using either a USB cable
or
an Ethernet cable, not both at the
same time? If you are using an Ethernet cable, make sure it is an RJ-45
(Category 5) cable.
If you are using your printer on a network, are all network connections
secure? Make sure the computer connected to the network.
Did you remove the sticker and transparent tape from the back and
bottom of both print cartridges?
Is the black cartridge (P/N 82) in the left carrier and the color
cartridge (P/N 83 or 88) in the right carrier?
Is the paper loaded correctly? Make sure you do not push the paper too
far into the printer. For help, see page 23.
Did you install the printer software correctly?
Windows
Mac OS 8.6 to 9.2
Mac OS X version 10.0.3 to 10.1
From your desktop,
click Start
Programs or All
Programs.
If Lexmark Z65
does not appear in
your list of
programs, install
the printer software
(see page 42).
From the Apple
menu, choose
Control Panels.
If Lexmark Z65
Control Panel does
not appear in your
list of Control
Panels, install the
printer software
(see page 43).
From the Finder, click Computer,
and then double-click the OS X
disk icon
Library folder
Printers folder
Lexmark folder.
If Lexmark Z65 Utility does not
appear in the folder, install the
printer software (see page 43).