Lexmark Z65n User's Guide (1.06 MB) - Page 42

My document did not print., Windows, Lexmark Z65 printer - z65 printer troubleshooting

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My document did not print. (Windows) First, see if checking the list on page 31 solves the problem. Make sure your printer is set to use the correct port: • If your printer is connected to your computer with a USB cable, your printer should be using a USB port such as usb-lexmark_z65 or USB001. • If your printer is connected to your network, your printer should be using a network port such as Lexmark_Z65_######, where ###### represents the last six characters of your MAC address. For help identifying the MAC address of your printer, see page 6. To check the printer port and change it, if necessary, follow the steps for your operating system. Windows 98/Me Windows 2000 Windows XP a Click Start Settings Printers. b Right-click the Lexmark Z65 printer icon, and then click Properties. c Click the Details tab. d From the Ports drop-down menu, select the printer port. If the correct port is not listed, uninstall and then reinstall the printer software. For help, see page 42. e Click OK. a Click Start Settings Printers. b Right-click the Lexmark Z65 printer icon, and then click Properties. c Click the Ports tab. d From the list of ports, select the correct printer port. If the correct port is not listed, uninstall and then reinstall the printer software. For help, see page 42. e Click Apply. f Click OK. a Click Start Control Panel Printers and Other Hardware Printers and Faxes. b Click the Ports tab. c From the list of ports, select the correct printer port. If the correct port is not listed, uninstall and then reinstall the printer software. For help, see page 42. d Click Apply. e Click OK. If your document did not print, print a test page: a From your desktop, double-click the Lexmark Z65 Solution Center icon. b From the Troubleshooting tab, click Print a test page. - If the test page prints, your printer is working properly. Check your software application documentation for troubleshooting information. - If the test page does not print, click the Help button on the error message that appears or refer to the printer software Help (see page 4). 38

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38
First, see if checking the list on page 31 solves the problem.
If your document did not print, print a test page:
a
From your desktop, double-click the Lexmark Z65 Solution Center icon.
b
From the Troubleshooting tab, click Print a test page.
–
If the test page prints, your printer is working properly. Check your software
application documentation for troubleshooting information.
–
If the test page does not print, click the Help button on the error message that
appears or refer to the printer software Help (see page 4).
My document did not print.
(Windows)
Make sure your printer is set to use the correct port:
•
If your printer is connected to your computer with a USB cable, your printer should be
using a USB port such as usb-lexmark_z65 or USB001.
•
If your printer is connected to your network, your printer should be using a network port
such as Lexmark_Z65_######
,
where ###### represents the last six characters of your
MAC address. For help identifying the MAC address of your printer, see page 6.
To check the printer port and change it, if necessary, follow the steps for your operating
system.
Windows 98/Me
Windows 2000
Windows XP
a
Click Start
Settings
Printers.
b
Right-click the
Lexmark Z65 printer
icon, and then click
Properties.
c
Click the Details tab.
d
From the Ports
drop-down menu, select
the printer port.
If the correct port is not
listed, uninstall and then
reinstall the printer
software. For help, see
page 42.
e
Click OK.
a
Click Start
Settings
Printers.
b
Right-click the
Lexmark Z65 printer icon,
and then click Properties.
c
Click the Ports tab.
d
From the list of ports,
select the correct printer
port.
If the correct port is not
listed, uninstall and then
reinstall the printer
software. For help, see
page 42.
e
Click Apply.
f
Click OK.
a
Click Start
Control
Panel
Printers and
Other Hardware
Printers and Faxes.
b
Click the Ports tab.
c
From the list of ports,
select the correct
printer port.
If the correct port is
not listed, uninstall
and then reinstall the
printer software. For
help, see page 42.
d
Click Apply.
e
Click OK.