Lexmark Z65n User's Guide (1.06 MB) - Page 36

with your external devices for help., devices, not your printer. Check the documentation that came

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Is your printer connected to your computer through an external device, such as a USB hub, switch box, scanner, or fax machine? If not, see "Setup troubleshooting" on page 33 for help. If it is, follow these steps: 1 Disconnect your printer from any external devices. 2 Connect your printer directly to your computer with a USB cable. 3 Follow the instructions for your operating system to print a test page. Windows 1 Open the Lexmark Z65 Solution Center (see page 4). 2 From the Troubleshooting tab, click Print a test page. Macintosh 1 Open the Lexmark Z65 Control Panel or Lexmark Z65 Utility (see page 4). 2 Click Print Test Page. - If the test page prints, the problem may be with your external devices, not your printer. Check the documentation that came with your external devices for help. - If the test page does not print, refer to the printer software Help (see page 4) for further troubleshooting information. For additional help solving printing problems, see "Setup troubleshooting" on page 33. 32

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32
Is your printer connected to your computer through an external device,
such as a USB hub, switch box, scanner, or fax machine? If
not
, see
“Setup troubleshooting” on page 33 for help. If it is, follow these steps:
1
Disconnect your printer from any external devices.
2
Connect your printer directly to your computer with a USB cable.
3
Follow the instructions for your operating system to print a test page.
–
If the test page prints, the problem may be with your external
devices, not your printer. Check the documentation that came
with your external devices for help.
–
If the test page does not print, refer to the printer software Help
(see page 4) for further troubleshooting information.
For additional help solving printing problems, see “Setup troubleshooting” on
page 33.
Windows
Macintosh
1
Open the Lexmark Z65 Solution
Center (see page 4).
2
From the Troubleshooting tab,
click Print a test page.
1
Open the Lexmark Z65 Control
Panel or Lexmark Z65 Utility (see
page 4).
2
Click Print Test Page.