MSI MPG Z490 GAMING PLUS User Manual - Page 72

Lost BIOS password, updating the BIOS - atx

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Troubleshooting Before sending the motherboard for RMA repair, try to go over troubleshooting guide first to see if your got similar symptoms as mentioned below. The power is not on. ∙∙Connect the AC power cord to an electrical outlet securely. ∙∙Check if all ATX power connectors like ATX_PWR1, CPU_PWR1 are connected from the power supply to the motherboard? ∙∙Some power supply units have a power button on the rear side, make sure the button is turned on. ∙∙Check if the power switch cable is connected to JFP1 pin header properly. ∙∙Verify the Clear CMOS jumper JBAT1 is set to Keep DATA. ∙∙Test with another known working power supply of equal or greater wattage. The power is on, but no signal to monitor ∙∙Connect the monitor power cord to a electrical outlet securely. ∙∙Make sure the monitor is turned on. ∙∙Select different inputs on the monitor. ∙∙If 3 long beeps are heard, remove all memory modules and try to install only one memory module in the DIMMA2 slot first and then restart the computer. ∙∙If 1 long 2 short beeps are heard, remove and reinstall the graphics card and then restart the computer. ∙∙Test with another known working graphics card. Lost BIOS password ∙∙Clear the CMOS, but that will cause you to lose all customized settings in the BIOS. There is no audio ∙∙Adjust the volume. ∙∙Connect the speakers/headphones to audio ports on the motherboard rear IO panel. ∙∙Remove secondary speakers/ headphones, HDMI cables, USB audio devices. ∙∙Test with another known working speaker or headphone. There is no network ∙∙Make sure the network chipset driver has been installed. ∙∙Verify if the network cable is properly connected and make sure the LAN port LEDs are properly illuminated. ∙∙Verify your TCP/IP settings. ∙∙Restart or reset your router. ∙∙Test with another known working LAN cable. The USB device is not working ∙∙Make sure your USB drive driver has been installed. ∙∙Verify if USB device is listed in Windows® Device Manager. ∙∙Connect the USB device to other USB port on the motherboard rear IO panel. The computer does not boot after updating the BIOS ∙∙Clear the CMOS. ∙∙Use the secondary BIOS to bootup the system (Only for motherboard with Dual BIOS) 72 Troubleshooting

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Troubleshooting
Before sending the motherboard for RMA
repair, try to go over troubleshooting
guide first to see if your got similar
symptoms as mentioned below.
The power is not on.
∙
Connect the AC power cord to an
electrical outlet securely.
∙
Check if all ATX power connectors
like
ATX_PWR1, CPU_PWR1
are
connected from the power supply to the
motherboard?
∙
Some power supply units have a power
button on the rear side, make sure the
button is turned on.
∙
Check if the power switch cable is
connected to
JFP1
pin header properly.
∙
Verify the
Clear CMOS
jumper
JBAT1
is
set to
Keep DATA
.
∙
Test with another known working
power supply of equal or greater
wattage.
The power is on, but no signal to
monitor
∙
Connect the monitor power cord to a
electrical outlet securely.
∙
Make sure the monitor is turned on.
∙
Select different inputs on the monitor.
∙
If 3 long beeps are heard, remove all
memory modules and try to install only
one memory module in the
DIMMA2
slot
first and then restart the computer.
∙
If 1 long 2 short beeps are heard,
remove and reinstall the graphics card
and then restart the computer.
∙
Test with another known working
graphics card.
The computer does not boot after
updating the BIOS
∙
Clear the CMOS.
∙
Use the secondary BIOS to bootup the
system (Only for motherboard with Dual
BIOS)
Lost BIOS password
∙
Clear the CMOS, but that will cause
you to lose all customized settings in the
BIOS.
There is no audio
∙
Adjust the volume.
∙
Connect the speakers/headphones to
audio ports on the motherboard rear IO
panel.
∙
Remove secondary speakers/
headphones, HDMI cables, USB audio
devices.
∙
Test with another known working
speaker or headphone.
There is no network
∙
Make sure the network chipset driver
has been installed.
∙
Verify if the network cable is properly
connected and make sure the LAN port
LEDs are properly illuminated.
∙
Verify your TCP/IP settings.
∙
Restart or reset your router.
∙
Test with another known working LAN
cable.
The USB device is not working
∙
Make sure your USB drive driver has
been installed.
∙
Verify if USB device is listed in
Windows
®
Device Manager.
∙
Connect the USB device to other USB
port on the motherboard rear IO panel.
72
Troubleshooting