Motorola SB5100 Installation Manual - Page 71

SURFboard cable modem Installation Manual, Table 5-2, Troubleshooting checklist, Copy of the Event Log - firmware

Get Motorola SB5100 - SURFboard - 38 Mbps Cable Modem PDF manuals and user guides
UPC - 612572073193
View all Motorola SB5100 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 71 highlights

5-2 Troubleshooting Table 5-2 is the troubleshooting checklist that provides TRC with needed information: Table 5-2 Troubleshooting checklist Complete description of the problem Network layout and IP addresses Firmware version * CMTS: Type Operating system version DHCP: Operating system Software version Copy of the Event Log * Copy of cable modem TFTP configuration file Where in boot sequence does the SURFboard cable modem: ! fail ! monitor the LEDs ! monitor the console cable output if active Does it acquire a downstream frequency lock? Does it acquire an upstream channel? Does it complete DHCP registration? Does it get a successful TFTP download? Did it work at one time, and if so, what has changed? Does this issue affect other DOCSIS vendor modems? Does this issue affect all nodes in the cable system? Does the SURFboard cable modem work if provisioned in the headend, for example system test point or right at the node? What application, if any, is failing and in what way? If multi-user, is the MAX-CPE turned on in the DOCSIS TFTP configuration file? * The firmware version and Event Log are accessible using the StormWatch Diagnostic Suite. SURFboard cable modem Installation Manual

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
5-2
Troubleshooting
SURFboard cable modem Installation Manual
Table 5-2 is the troubleshooting checklist that provides TRC with needed information:
Table 5-2
Troubleshooting checklist
Complete description of the problem
Network layout and IP addresses
Firmware version *
CMTS:
Type
Operating system version
DHCP:
Operating system
Software version
Copy of the Event Log *
Copy of cable modem TFTP configuration
file
Where in boot sequence does the
SURFboard cable modem:
!
fail
!
monitor the LEDs
!
monitor the console cable output if active
Does it acquire a downstream frequency
lock?
Does it acquire an upstream channel?
Does it complete DHCP registration?
Does it get a successful TFTP download?
Did it work at one time, and if so, what has
changed?
Does this issue affect other DOCSIS
vendor modems?
Does this issue affect all nodes in the
cable system?
Does the SURFboard cable modem work if
provisioned in the headend, for example
system test point or right at the node?
What application, if any, is failing and in
what way?
If multi-user, is the MAX-CPE turned on in
the DOCSIS TFTP configuration file?
* The firmware version and Event Log are accessible using the StormWatch Diagnostic Suite.