Motorola SB5100 Installation Manual - Page 95

Unit Update, Event Log Messages, Level, Cable Modem Actions, X500.0

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Event Log Messages B-23 Unit Update Code X500.0 X501.0 Event Log Messages Attempting Unit Update. Can't allocate memory to read UU data from flash Level 7(Info) 2(Alert) X501.1 Can't read Unit Update data from flash. 4(Error) X501.2 Can't write Unit Update data to flash. 4(Error) X501.4 Provisioned Unit Update skipped. Image 7(Info) is current. X501.5 Unable to create UnitUpdate Task. 2(Alert) X501.6 X501.7 Unit Update Failed. Reached Max Retries. Unable to write image file to flash 4(Error) 4 (Error) X501.8 X501.9 X501.10 X501.11 Unit Update From SNMP...... SUCCESS Unit Update From CLI...... SUCCESS Unit Update From Config File...... SUCCESS Unit Update Image length is invalid. Length = [length] 7(Info) 7(Info) 7(Info) 4 (Error) X501.12 Unit Update MD5 Checksum Failed. Image corrupt. 4(Error) X501.13 Unit Update: Could not write App image 2(Alert) to flash. X501.14 Unit Update: Could not write Header to flash. 2(Alert) Cable Modem Actions No action needed. Continue using current image. CM is out of memory. Try rebooting CM. If problem persists contact your vendor. Update will complete. If problem persists contact your vendor Update will complete, but value for docsDevSwOperStatus may be incorrect after CM reboots. If problem persists contact your vendor. CM did not perform a provisioned Unit Update because it is already running the image it was told to download. No Action needed. Update failed. CM was unable to create the task to do the update. Reboot CM and try the update again. If problem persists contact your vendor. Unit Update failed. The TFTP transfer failed 16 times in a row. Continue using current image file. Possibly troubleshoot flash. No action taken No action taken No action taken Continue using current image. Unit update failed. Image is too large, probably bad image file. Obtain new image file. Continue using current image. Update failed. Image is corrupted. Get new copy of image file. Continue using current image. Update failed. System could not write the new image to the flash. Try operation again. If problem persists, contact your vendor. Continue using current image. Update failed. System could not write the new image header to the flash. Try operation again. If problem persists, contact your vendor. SURFboard Cable Modem Installation Manual

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Event Log Messages
B-23
SURFboard Cable Modem Installation Manual
Unit Update
Code
Event Log Messages
Level
Cable Modem Actions
X500.0
Attempting Unit Update.
7(Info)
No action needed.
X501.0
Can°t allocate memory to read UU data
from flash
2(Alert)
Continue using current image. CM is
out of memory. Try rebooting CM. If
problem persists contact your vendor.
X501.1
Can°t read Unit Update data from flash.
4(Error)
Update will complete. If problem
persists contact your vendor
X501.2
Can°t write Unit Update data to flash.
4(Error)
Update will complete, but value for
docsDevSwOperStatus may be
incorrect after CM reboots. If problem
persists contact your vendor.
X501.4
Provisioned Unit Update skipped. Image
is current.
7(Info)
CM did not perform a provisioned Unit
Update because it is already running
the image it was told to download. No
Action needed.
X501.5
Unable to create UnitUpdate Task.
2(Alert)
Update failed. CM was unable to
create the task to do the update.
Reboot CM and try the update again.
If problem persists contact your
vendor.
X501.6
Unit Update Failed. Reached Max
Retries.
4(Error)
Unit Update failed. The TFTP transfer
failed 16 times in a row.
X501.7
Unable to write image file to flash
4 (Error)
Continue using current image file.
Possibly troubleshoot flash.
X501.8
Unit Update From SNMP
......
SUCCESS
7(Info)
No action taken
X501.9
Unit Update From CLI
......
SUCCESS
7(Info)
No action taken
X501.10
Unit Update From Config File
......
SUCCESS
7(Info)
No action taken
X501.11
Unit Update Image length is invalid.
Length = [length]
4 (Error)
Continue using current image. Unit
update failed. Image is too large,
probably bad image file. Obtain new
image file.
X501.12
Unit Update MD5 Checksum Failed.
Image corrupt.
4(Error)
Continue using current image. Update
failed. Image is corrupted. Get new
copy of image file.
X501.13
Unit Update: Could not write App image
to flash.
2(Alert)
Continue using current image. Update
failed. System could not write the new
image to the flash. Try operation
again. If problem persists, contact your
vendor.
X501.14
Unit Update: Could not write Header to
flash.
2(Alert)
Continue using current image. Update
failed. System could not write the new
image header to the flash. Try
operation again. If problem persists,
contact your vendor.