Netgear HDX111 HDX111 User Manual - Page 33

Chapter 3 Troubleshooting This chapter gives information about troubleshooting your HDX111 Powerline HD Plus Ethernet Adapter. After each problem description, instructions are provided to help you diagnose and solve the problem. NETGEAR Product Registration, Support, and Documentation Register your product at http://www.netgear.com/register. Registration is required before you can use our telephone support service. When connected to the Internet, you can click the links on the Resource CD Welcome screen to view support information or and online documentation. Product updates and Web support are always available at: http://www.netgear.com/support. Troubleshooting Tips The following table provides troubleshooting tips. Table 3-1. Troubleshooting Tips Problem All lights on the Powerline HD Ethernet adapter are off. The Ethernet light is not blinking. The Status light is blinking red. Recommended Action Make sure that power is supplied to the electrical outlet, and that the Powerline device is not plugged into an extension cord, power strip, or surge protector. There is no data traffic. Make sure that your router and modem are switched on, and that the blue Ethernet cable that came in the box is connected between the HDX111 port and a router LAN port. Verify whether a computer connected directly to the router can access the Internet. The devices cannot find each other. Make sure that all Powerline devices are plugged into outlets with power and that they use the same Powerline network ID (see "Securing Your Powerline Network" on page 1-7). 3-1 v1.1, March 2008