Sharp DX-B352P DX-B352P User Manual - Page 83

Software Failure, Common Trouble Shooting

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9.2. Software Failure Trouble Solution SHARP XXX Printer Driver cannot be found in the printer and fax folders. Reinstall the printer driver. Ensure that the USB interface cable and the power cord are both properly connected. The printer is in Ready mode but does not perform any print job. If the failure continues after restarting the printer, please reinstall the printer driver. Ensure that the USB interface cable is properly connected. Failed to install the driver. Check whether the Print Spooler service is enabled. Check the power supply and the connection of the printer. The driver is not available after the IP address of the printer is changed. Modify the IP address of the printer driver port. Please reinstall the printer program if the above method does not work. It is recommended to set the IP address of the network printer as a fixed one. It is recommended to bind the IP address with the printer MAC address in the DHCP network. 9.3. Common Trouble Shooting 9.3.1. Common Trouble Trouble Cause Solution Printer Problems The printer does not work -The cable between the computer and the printer is not connected properly. -Error in specifying the print port. -The printer is offline, and Use Printer Offline is checked The printer does not recover from an internal error, such as a paper jam, paper empty, etc. -Disconnect and then reconnect the printer cable. Check the Windows printer settings to ensure that the print job is sent to the correct port. -If the computer has more than one port, make sure that the printer is connected to the correct port. -Make sure that the printer is in the normal online status. Problems in Handling Paper Paper Feed Failure -The print media is loaded incorrectly. -The print media is beyond the usage specification range. -The feed roller is dirty. -Please correctly load the print media. If you use special print media for printing, please print with the multipurpose input tray. -Please use the print media within the specification range. -Clean the feed roller. 75

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75
9.2.
Software Failure
Trouble
Solution
SHARP XXX Printer Driver cannot be
found in the printer and fax folders.
The printer is in Ready mode but does not
perform any print job.
Reinstall the printer driver.
Ensure that the USB interface cable and the
power cord are both properly connected.
If the failure continues after restarting the
printer, please reinstall the printer driver.
Ensure that the USB interface cable is
properly connected.
Failed to install the driver.
Check whether the Print Spooler service is
enabled. Check the power supply and the
connection of the printer.
The driver is not available after the IP address
of the printer is changed.
Modify the IP address of the printer driver port.
Please reinstall the printer program if the
above method does not work.
It is recommended to set the IP address of the
network printer as a fixed one.
It is recommended to bind the IP address with
the printer MAC address in the DHCP network.
9.3.
Common Trouble Shooting
9.3.1.
Common Trouble
Trouble
Cause
Solution
Printer Problems
The printer does
not work
-
The cable between the
computer and the printer is not
connected properly.
-Error in specifying the print port.
-The printer is offline, and Use
Printer Offline is checked
The printer does not recover from
an internal error, such as a paper
jam, paper empty, etc.
-
Disconnect and then reconnect
the printer cable. Check the
Windows printer settings to ensure
that the print job is sent to the
correct port.
-If the computer has more than
one port, make sure that the
printer is connected to the correct
port.
-Make sure that the printer is in the
normal online status.
Problems in Handling Paper
Paper Feed Failure
-The print media is loaded
incorrectly.
-The print media is beyond
the usage specification
range.
-The feed roller is dirty.
-Please correctly load the print
media. If you use special print media
for printing, please print with the
multipurpose input tray.
-Please use the print media within the
specification range.
-Clean the feed roller.