Toshiba 42HL196 Operation Guide - Page 69

E-mail Scheduling Setup, Incoming Mail Server, Outgoing Mail Server, Account, Password, E-mail - users manuals

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Chapter 7: Using the THINC™ home network feature "TESTING E-MAIL" ERROR CODES Code -1 Description The TV was able to connect to the e-mail server(s) but not log on. 28 The TV could not resolve the e-mail server name(s)/address(es). 35 The e-mail server name(s)/address(es) were resolved correctly, but TV could not log on to the servers. Solutions • If you receive the message "Error Sending Mail (-1)," the TV may not have received the test e-mail. Send another test e-mail to the TV using the "HELP request e-mail" format (- page 74). • Make sure the TV Guide On Screen™ system was set up properly. See "IMPORTANT NOTE" on page 67. • Make sure you entered the correct information for the following fields in the TV's "E-mail Scheduling Setup" window (confirm this information with your ISP): -"Incoming Mail Server" and "Outgoing Mail Server" names (or IP addresses). -"Account" (user name) and "Password" for the TV's e-mail account. -"E-mail Address" for the TV. • Check with your ISP to make sure your TV's e-mail account has been activated. • Check with your ISP to make sure their servers support POP3 and SMTP protocols without secure password authentication or secure connections. • Make sure you entered the correct information for the following fields in the TV's "E-mail Scheduling Setup" window (confirm this information with your ISP): -"Incoming Mail Server" and "Outgoing Mail Server" names (or IP addresses). -"IP," "Netmask," "Gateway," and "DNS" settings (applicable if you manually set up the network address). • Make sure all cables are connected properly and securely. • Check your router hardware/settings to make sure your Internet service is currently available (especially if the e-mail test takes several minutes to complete). • Make sure you entered the correct information for the following fields in the TV's "E-mail Scheduling Setup": --Username and password. -"Incoming Mail Server" and "Outgoing Mail Server" names (or IP addresses). -"IP," "Netmask," "Gateway," and "DNS" settings (applicable if you manually set up the network address). • Make sure all cables are connected properly and securely. • Check your router hardware/settings to make sure your Internet service is currently available. 69

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69
Chapter 7: Using the THINC
™
home network feature
“TESTING E-MAIL” ERROR CODES
Code
Description
Solutions
–1
The TV was able to connect to the
e-mail server(s) but not log on.
•
If you receive the message “Error Sending Mail (–1),” the TV may not
have received the test e-mail. Send another test e-mail to the TV using
the “HELP request e-mail” format (
-
page 74).
•
Make sure the TV Guide On Screen
™
system was set up properly. See
“IMPORTANT NOTE” on page 67.
•
Make sure you entered the correct information for the following fields
in the TV’s “
E-mail Scheduling Setup
” window (confirm this
information with your ISP):
–“
Incoming Mail Server”
and “
Outgoing Mail Server
” names (or
IP addresses).
–“
Account
” (user name) and “
Password
” for the TV’s e-mail
account.
–“
E-mail Address
” for the TV.
•
Check with your ISP to make sure your TV’s e-mail account has been
activated.
•
Check with your ISP to make sure their servers support POP3 and SMTP
protocols without secure password authentication or secure connections.
28
The TV could not resolve the e-mail
server name(s)/address(es).
•
Make sure you entered the correct information for the following fields
in the TV’s “
E-mail Scheduling Setup
” window (confirm this
information with your ISP):
–“
Incoming Mail Server
” and “
Outgoing Mail Server
” names (or
IP addresses).
–“
IP
,” “
Netmask
,” “
Gateway
,” and “
DNS
” settings (applicable if
you manually set up the network address).
•
Make sure all cables are connected properly and securely.
•
Check your router hardware/settings to make sure your Internet service
is currently available (especially if the e-mail test takes several minutes
to complete).
35
The e-mail server name(s)/address(es)
were resolved correctly, but TV could
not log on to the servers.
•
Make sure you entered the correct information for the following fields
in the TV’s “
E-mail Scheduling Setup
”:
––Username and password.
–“
Incoming Mail Server
” and “
Outgoing Mail Server
” names (or
IP addresses).
–“
IP
,” “
Netmask
,” “
Gateway
,” and “
DNS
” settings (applicable if
you manually set up the network address).
•
Make sure all cables are connected properly and securely.
•
Check your router hardware/settings to make sure your Internet service
is currently available.